Senior Product Quality Investigator - Connectivity and Telematics (AMQ)

We are looking for a talented and experienced Senior Product Quality Investigator - Connectivity & Telematics to join our customer's Automotive Quality Management (AMQ) team in the automotive sector. In this role, you will be responsible for investigating, analyzing, and resolving complex product quality issues related to vehicle connectivity and telematics systems. You will act as a technical expert for field quality investigations, perform root cause analysis, and collaborate with cross-functional teams to drive corrective actions and improve product robustness. The position requires a strong understanding of connected vehicle technologies, automotive communication networks, telematics systems, and quality investigation methodologies.

Responsibilities

• Investigate complex field and customer-reported issues related to telematics and connectivity systems.
• Perform root cause analysis using structured problem-solving methodologies such as 8D, 5-Why, and Six Sigma.
• Analyze vehicle data, network traces, diagnostic logs, and telematics communication records.
• Support quality investigations involving TCU (Telematics Control Unit), eCall, connected services, and remote vehicle functions.
• Conduct technical assessments of connectivity-related issues involving cellular networks, eSIMs, roaming, and backend services.
• Work closely with engineering, software, hardware, validation, and supplier teams to identify and implement corrective actions.
• Coordinate issue resolution activities across internal departments and external stakeholders.
• Review and evaluate test results, vehicle logs, and diagnostic data to validate root cause findings.
• Support quality escalation processes and provide technical expertise during customer discussions.
• Create investigation reports, technical documentation, and presentations for management and project teams.
• Drive continuous improvement activities to enhance product quality and customer satisfaction.
• Ensure compliance with automotive quality standards and established investigation processes.
• Participate in international, cross-functional project teams and technical review meetings.

Required Qualifications

• Bachelor's or Master's degree in Automotive Engineering, Electrical Engineering, Telecommunications, Computer Engineering, or a related technical field.
• Several years of professional experience in automotive quality, diagnostics, telematics, connectivity, or vehicle electronics.
• Strong knowledge of connected vehicle technologies and telematics systems.
• Hands-on experience with automotive communication protocols such as CAN, UDS, Automotive Ethernet, and DoIP.
• Experience using diagnostic and analysis tools such as Vector CANoe, CANalyzer, Wireshark, or equivalent.
• Knowledge of cellular communication technologies including 4G, 5G, eSIM, APN, and roaming concepts.
• Experience analyzing modem, network, and vehicle communication logs.
• Strong root cause analysis and problem-solving skills.
• Experience working with structured quality methodologies such as 8D, FMEA, Six Sigma, or related approaches.
• Excellent analytical and troubleshooting abilities.
• Ability to work independently as well as within international and multidisciplinary teams.
• Fluent English communication skills, both written and spoken.

Nice-to-Have

• Experience with Qualcomm diagnostic tools such as QXDM, QCAT, or QPST.
• Knowledge of eCall, bCall, emergency communication services, or connected vehicle platforms.
• Experience within OEMs or Tier-1 suppliers in the automotive industry.
• Familiarity with cloud-connected vehicle ecosystems and backend services.
• Knowledge of software update technologies such as OTA (Over-The-Air) updates.
• Experience with warranty analysis and field quality investigations.
• Certification in Six Sigma, Quality Management, or Automotive SPICE.
• Experience working in multicultural and geographically distributed teams.
• Background in connected mobility, telematics development, or vehicle connectivity validation projects.

T&Sis a European consulting firm with more than 3,000 employees and offices in 10 countries worldwide. Over the past few years, T&S has experienced strong growth, particularly in the fields of digital transformation, embedded systems, and operational excellence consulting. Together with our teams, we develop smart, secure, and sustainable solutions for tomorrow’s challenges. At T&S, you can expect exciting career opportunities, an excellent working environment, and the chance to collaborate with recognized experts. That's why we invite you to become part of our great team.

Our Working Environment: We promote inclusion and diversity through our CSR initiatives, including sponsorship programs, diversity policies, sports activities, wellness workshops, and many other projects.

What We Offer:

• Flexible working hours, home office opportunities, 30 days of annual leave, and additional leave for special occasions
• Modern office facilities, IT equipment, and complimentary coffee and beverages
• Individual career development programs with long-term growth prospects through regular discussions with HR and management
• Extensive training opportunities, paid language courses, and access to the T&S digital learning platform
• Internal mobility opportunities across the company upon request