Senior Professional, Stars & Clinical Marketing

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Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower‑income Americans. Humana is uniquely positioned to transform healthcare delivery by making high‑quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data‑driven solutions.

To help deliver on this mission, we are seeking a Senior Professional, Stars & Clinical Marketing to support development and execution of member marketing that improves Stars performance and clinical outcomes. This role will be a key day‑to‑day operator for Stars and clinical engagement work—partnering with the AVP and team Leads to translate priorities into clear plans, coordinate delivery, and keep work on track through strong tracking, measurement, and follow‑through. This position will leverage Humana’s world‑class marketing organization to drive health quality outcomes—improving member health and well‑being while strengthening Humana’s sustainable financial future.

This role is ideal for a marketer who enjoys being close to the action—turning complex business needs into organized plans, maintaining strong campaign operations, and using data to inform next steps. No two days, seasons, or campaigns will be the same, so success requires comfort with ambiguity and frequent change, a proactive approach to problem solving, and a growth mindset to continuously improve how work gets done.

Reporting to the AVP, Stars & Clinical Marketing, this position will support the AVP and Stars & Clinical Marketing team to advance priorities across the member engagement portfolio. This role will work closely with the broader Marketing organization and operators across the company that support Stars performance and clinical outcomes. This role helps ensure efforts are organized, measurable, and executed effectively—so we can help our members achieve their best health.

Key Responsibilities

• Support execution of Stars and clinical campaigns from intake through launch, measurement, and optimization (briefs, timelines, deliverables).
• Own campaign operations and tracking (status, dependencies, risks, approvals) and maintain integrated trackers and team cadence.
• Support AVP/Leads by gathering requirements, drafting briefs, documenting decisions, and tracking next steps with Stars and select clinical partners.
• Coordinate with the Hive and vendors on creative/collateral: request intake, feedback consolidation, compliance support, and on‑time delivery.
• Set up measurement with analytics (KPIs, tracking, cadence); maintain scorecards/readouts, validate inputs, and surface trends/opportunities.
• Prepare governance updates, capture decisions/action items, and follow up on commitments; coordinate inputs for personalization/NBA as needed.
• Coordinate touchpoint alignment across Stars & Clinical Marketing and partners (calendars, journeys, channel plans) to reduce abrasion.
• Document learnings and maintain templates/playbooks (briefs, QA checklists, timelines); recommend process improvements to strengthen outreach.

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Public Health, or a related field (or equivalent work experience).
• 3+ years of experience in marketing, consulting, program management, analytics, or a related role delivering cross‑functional work in a matrixed environment.
• Demonstrated ability to drive work through collaboration and influence—coordinating stakeholders, maintaining action plans, and supporting delivery of shared outcomes.
• Ability to manage components of cross‑functional initiatives from intake and planning through execution and measurement, with guidance as needed.
• Campaign/program operations experience, including trackers, timelines, and dependency/risk logs.
• Strong stakeholder management skills, including comfort aligning partners, surfacing risks/tradeoffs, and navigating review/approval processes.
• Strong analytical skills; ability to build scorecards/readouts, maintain trackers, and translate data into clear next steps.
• Excellent written and verbal communication skills, including the ability to create clear briefs, synthesize input, and deliver concise updates and performance readouts.
• Comfort with ambiguity and frequent change; able to flex between strategy and execution and adjust plans as priorities evolve.

Preferred Qualifications

• Experience in Medicare Advantage, healthcare services, or health plan marketing.
• Experience supporting Stars‑and/or clinical‑related engagement work.
• Experience with marketing measurement, reporting, or analytics (e.g., building scorecards, interpreting campaign performance, or supporting test‑and‑learn).
• Experience working in a regulated environment and navigating legal/compliance review processes for marketing communications.
• Experience partnering with quality/clinical/operations stakeholders to turn business priorities into member engagement campaigns.

Location: Hybrid in‑office preferred in one of the following cities: Arlington, VA; Louisville, KY; Chicago, IL. Remote options will be considered based on role needs and candidate experience.

Travel: Occasional travel to Humana’s offices for training or meetings may be required.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.