Senior Program Manager, Global Clinical Training and Programming (EMEA) - Geneva

Senior Program Manager, Clinical Training and Global Programming

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, and meet with customers to develop customized training and programming for our larger global accounts. This is a full‑time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in‑person trainings.

What you’ll do

• Serve as the primary Project Manager for Global (Non‑US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual event platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• Involved in some delivery and/or producing of events, when possible
• Take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0

What you’ll bring

• Clinical license or equivalent in your country
• 3–5 years of experience in facilitation and event planning
• Complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors, build solutions based on limited information and precedent, and adapt existing approaches to resolve issues
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter, adapt style and messaging to varying audiences, and often advise on difficult matters
• Complete knowledge of Program Management and data evaluation
• Complete knowledge of Google Suite, Zoom, and additional event platforms as needed
• Solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principles
• Knowledgeable about training evaluation techniques
• Effective communication with customers and fellow Spring team members

Salary

123,200 – 141,680 CHF. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Spring Health is proud to be an equal‑opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.