Senior Project Manager (Global Operations)

Requirements

• The ideal candidate will be a results-oriented Project Manager with deep experience in global supply chain operations, direct-to-consumer logistics, and eCommerce fulfillment within a consumer products or retail-driven organization
• This individual thrives in fast-paced, matrixed environments, balancing strategic vision with hands-on execution
• 8+ years of progressive experience in project management, operations, and supply chain leadership roles, ideally within a CPG, retail, or eCommerce organization
• 5+ years of experience in global supply chain functions, with proven success in driving cost efficiency, operational scalability, and process transformation
• 3+ years of direct experience in direct-to-consumer (DTC) logistics, digital fulfillment, or eCommerce operations, including platform integration and omnichannel distribution
• Demonstrated ability to lead cross-functional, global teams to deliver measurable outcomes on time and within budget
• Proven track record in implementing digital transformation initiatives, process automation, or fulfillment optimization programs
• Strong financial acumen and ability to quantify ROI from operational initiatives
• Expertise in data-driven project management, leveraging analytics tools to forecast, monitor KPIs, and inform executive reporting
• Adept at navigating complex organizational structures and building alignment among diverse stakeholders
• Excellent presentation and communication skills with the ability to influence at all levels
• Proficient in Microsoft Project, Excel, PowerPoint, and Visio; experience with ERP/WMS/eCommerce platforms (e.g., SAP, NetSuite, Shopify, Salesforce Commerce Cloud) a plus
• Bachelor's degree required
• Travel Required (Domestic & International) - up to 20%
• Flexible work schedule to accommodate virtual meetings with other regions

What the job involves

• Reports to: Sr. Vice President, Global Logistics
• Based remotely and reporting to the Sr. Vice President, Global Logistics, the Sr. Project Manager, Global Operations leads complex, high-impact, cross-functional initiatives across operations, supply chain, and eCommerce channels
• The role drives strategic execution, continuous improvement, and operational excellence across global teams
• Project Leadership: Lead the planning, execution, and delivery of large-scale, cross-functional projects — from strategic concept through implementation — ensuring alignment with organizational priorities, timelines, and budgets
• Operational Optimization: Partner with logistics, order management, planning, commercial, product development, and technology teams to streamline Retail and Direct-to-Consumer (DTC) supply chain operations, improving speed, efficiency, and cost-effectiveness
• DTC & eCommerce Integration: Drive initiatives that enhance the consumer experience across eCommerce platforms and fulfillment networks, optimizing inventory availability, delivery accuracy, and service times
• Strategic Stakeholder Management: Build strong partnerships across Global Operations, Commercial, IT, Product Development, and Finance to ensure project alignment with business goals and growth objectives
• Risk & Change Management: Identify, assess, and mitigate operational and project risks; develop proactive contingency plans and guide cross-functional teams through organizational change
• Data-Driven Decision Making: Leverage analytics and KPIs to measure performance, forecast project outcomes, and identify continuous improvement opportunities
• Executive Communication: Deliver clear and concise program updates to executive sponsors and senior leadership, articulating key milestones, issues, and ROI impact
• Continuous Improvement: Promote best-in-class project management practices and frameworks to drive operational excellence across global functions