Senior Service Delivery Expert (m/f/d) for Vantage Towers

Overview

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. Based in Düsseldorf, this role starts today.

Your Contribution

• SLA & KPI Management: You establish and monitor routines to ensure the main tenant’s contractual KPIs, specifically Power and Cooling Availability and Incident Response times, are met or exceeded
• Incident & Fault Management: You coordinate with the internal stakeholders and external service providers to ensure rapid resolution of network incidents and minimise downtime
• Site Access Coordination: You manage the interfaces between Landlord Management and the tenant to ensure seamless, 24/7 access for maintenance and emergency repairs
• Operational Process Optimisation: You define and continuously improve maintenance workflows to boost operational efficiency and site quality
• Stakeholder Interface: You act as the primary point of contact for Vodafone regarding operational performance, providing regular transparency on business performance
• Budget Oversight: You monitor maintenance expenditures and ensure adherence to the allocated budget for site operations.

What Makes You Stand Out

• University degree in Engineering (Communications, Civil, or similar)
• At least 10 years of professional experience in telco technology or service management, with at least 5 years specifically in infrastructure/TowerCo projects
• Deep understanding of passive infrastructure, power design, and site construction
• In-depth knowledge of ITIL processes and experience managing complex SLAs and KPIs
• Strong ability to implement new monitoring/controlling mechanisms to make performance visible and transparent
• Proven experience in leading teams and managing external service providers in the maintenance sector.
• Very good written and spoken English and German

What We Offer

• A diverse, multicultural setup based on our values – accountability, respect, teamwork, and trust – and the unique opportunity to shape the organisation
• An attractive salary package
• Maximum flexibility: With Full-Flex Office, you can freely decide how you’ll work upon agreement with your manager. You can even work from other EU countries for up to 20 days per year
• Free home office equipment: In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair
• Full-Flex credit: discount on private internet costs and mobile products
• A total of 30 days in holidays with the option of 10 additional days against salary waiver
• Support during parental leave to have the best work-life balance possible
• Extensive learning opportunities and individual support for your professional and personal development
• A subsidized company pension scheme, bike and car leasing, fitness and health offers, access to corporate benefits, international career opportunities, exchange possibilities, insurance for company conditions and many more …

Interested? Send us your CV with your desired salary . Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.

Not the right match? We have plenty of other opportunities to choose from in this department here.