Senior ServiceNow Developer – Architect

• Senior ServiceNow scoped-application architect/developer to lead O&M and enhancement work for three Library of Congress ServiceNow applications: PrePub Book Link, MARS, and ISSN Uplink
• The candidate must be able to inherit custom scoped applications, analyze existing code and workflows, estimate backlog stories, develop fixes and enhancements, support ServiceNow upgrades, coordinate Dev/Test/Production promotion, and work directly with product owners, business testers, the ServiceNow platform team, OCIO security, and the COR
• The candidate must demonstrate hands‑on development experience in complex, scoped applications, including ServiceNow Customer Service Management/Customer Service module, AngularJS, Service Portal, HTML/CSS, scripting, workflow logic, integrations, JSON, and Python

Requirements

• 12+ years of IT experience
• 7+ years of ServiceNow experience
• Hands‑on work with complex custom/scoped ServiceNow applications
• ServiceNow Customer Service module / CSM experience
• AngularJS web development experience
• HTML/CSS experience
• Complex workflows, integrations, scripting, business rules, client scripts, UI actions, scheduled jobs, notifications, and portal work
• JSON and Python
• Automation of ServiceNow or integration components
• MARC21 and ONIX understanding
• Familiarity with ISBN, ISSN, and ISNI standards
• Experience with Integrated Library Systems, preferably FOLIO, Voyager, Alma, OCLC Connexion, Koha, Sierra, or other cataloging/acquisitions systems
• Strongly Preferred: ServiceNow Service Portal development for public/external users
• Experience with publisher, library, cataloging, acquisitions, metadata, serials, or bibliographic workflows
• Experience building or maintaining MARC export/import logic
• Experience parsing XML/ONIX files and mapping metadata to application records
• API integration with FOLIO or another ILS
• Experience with ServiceNow MID Server
• Experience with update sets and ServiceNow application repository promotion
• Experience supporting annual ServiceNow upgrades
• Section 508/accessibility testing exposure
• Federal client experience
• Experience writing sprint estimates and working in Kanban/Scrum delivery
• Mandatory Certifications: Active/verifiable ITIL v3 or higher
• Active/verifiable ServiceNow Certified System Administrator
• Active/verifiable ServiceNow Certified Application Developer
• Active/verifiable ServiceNow Certified Implementation Specialist; CIS–CSM preferred.
• Other CIS specialties may be acceptable only if the candidate otherwise meets the exact ServiceNow CSM/scoped-app requirements

Demonstrates extensive experience in ServiceNow application development and architecture, with a strong focus on complex custom/scoped applications, integrations, and workflow automation. Proficient in leading enhancements and upgrades while collaborating with cross-functional teams and adhering to industry standards.