Senior ServiceNow Lead – Solution Architect

Responsibilities

• Lead the architecture, design, and implementation of ServiceNow solutions
• Translate customer requirements into scalable ServiceNow designs
• Serve as the senior technical advisor for ServiceNow projects
• Guide platform decisions related to configuration versus customization
• Lead discovery sessions, requirements workshops, process design sessions
• Communicate complex technical concepts clearly
• Provide hands‑on support for ServiceNow configuration, development
• Ensure delivery teams maintain traceability from requirements to design
• Lead CMDB and CSDM design efforts
• Ensure ServiceNow solutions align with applicable security requirements
• Mentor ServiceNow developers, administrators, business analysts, testers

Requirements

• 8+ years of IT experience
• 5+ years of hands‑on ServiceNow implementation or platform experience
• 3+ years serving as a ServiceNow technical lead, solution architect, or senior implementation consultant
• Experience implementing or leading ServiceNow ITSM and at least two additional modules such as CSM, CMDB, ITOM
• Strong understanding of ServiceNow platform architecture
• Experience designing and implementing integrations using REST APIs, SOAP, MID Servers
• Experience with Agile delivery
• Strong problem‑solving skills