Senior Services Manager – Advanced Asset Management Program

Responsibilities

• Coordinate with local leadership to support AML hiring, onboarding, and training.
• Conduct monthly touchpoints, facilitate Lunch & Learn sessions, and provide PACE performance support.
• Oversee program launches using established templates and project plans.
• Support AML and client introductions, facilitate Value Measure Process setup for contracts with financial commitments.
• Participate in client reviews and corporate QBRs.
• Oversee customer performance tracking and drive change management / continuous improvements projects.
• Drive program governance, performance tracking, and continuous improvement.
• Track program value, milestones, AML activity, and RFP support metrics.
• Maintain AAMP Teams Channel with SOPs, playbooks, and templates.
• Lead the design and evolution of analytic tools across Development and Production environments.
• Create and maintain Smartsheet project plans and workstream documentation.
• Assess and qualify new opportunities to support both AAMP program growth and broader PCS equipment initiatives.
• Support and shape RFP responses and solution development.
• Deliver commercial training to Sales Directors, Care Alliance teams, and HSAMs.
• Serve as a subject matter expert influencing solution design and deal strategy.
• Participate in contract reviews to ensure alignment with scope and value.

Requirements

• Bachelor's degree in Healthcare Administration, Business, Engineering, or related field.
• 3+ years in healthcare asset management or program management.
• Experience with LEAN methodologies and continuous improvement.
• Strong cross-functional team management and communication skills.
• Ability to create SOPs, playbooks, and standardized documentation.
• Willingness to travel (~25%).
• Executive level presence.