Senior Solutions Engineer (Google Workspace / Slack / Enterprise Apps)

As the world’s pioneering local delivery platform, Delivery Hero's mission is to deliver an amazing experience fast, easy, and to your door. We operate in around 65 countries powered by tech and people, and are headquartered in Berlin, Germany.

Position

Senior Solutions Engineer (Google Workspace & Slack) (all genders) – Enterprise Applications team, Berlin, Germany.

About the Role

As part of the Enterprise Technology Services department, you will tackle high-impact challenges that directly improve the working experience for employees worldwide. You will provide technical leadership and manage our complex, group-wide Google Workspace and Slack environments, influence domain and group initiatives, and collaborate closely with global teams.

Key Responsibilities

• You will manage the complex, group-wide Google Workspace, Slack, and Enterprise Applications environments with tens of thousands of users.
• You provide technical support for the most complex issues (L3 support) and solve critical emergencies, acting as the ultimate escalation point for global users, stakeholders, and junior support staff.
• You own and drive complex initiatives and cross-platform projects to improve our environment, striving to reduce complexity with simple, pragmatic solutions while maximizing impact.
• You proactively design, review, and improve the architecture and business processes of your team, as well as company-wide processes and guidelines, collaborating with engineering and security teams to coordinate IT and compliance policies.
• You act as a thought leader and lead through influence, effectively communicating your ideas, authoring comprehensive technical documents and RFCs, and evaluating new technologies by leading cross-team Proof of Concepts.
• You create group-wide alignment by collaborating closely with Product Managers and stakeholders to decrypt unclear requirements, define strategic directions, and align technology and resourcing needs.
• You take an active role in coaching and mentoring IC1 and IC2 engineers, provide insightful peer reviews, and participate in the hiring process to continually raise the bar for the engineering team.

Key Qualifications

• 6+ years of relevant professional experience managing, architecting, and administering collaboration platforms in a large-scale enterprise environment.
• A broader understanding of enterprise application landscapes, with the ability to evaluate, onboard, and support tools critical to daily operations across the Delivery Hero group.
• A proven track record and strong expertise in Google Workspace and Slack administration, including managing large-scale organizational units, shared drives, and Slack Enterprise Grid features.
• Solid experience with engineering best practices, with a strong consideration for observability, maintainability, scalability, security, and code quality.
• Great analytical and problem-solving skills that allow you to independently apply best operating principles in reliability management (e.g., resiliency, monitoring, alerting, troubleshooting) and provide inventive, secure, and cost-effective solutions.
• You are great with people. Creating group-wide alignment and negotiating with stakeholders comes naturally to you. You actively seek out diverse perspectives, listen to feedback, and foster a shared understanding across teams.

Nice to Have

• Active certifications such as the Professional Google Workspace Administrator or Slack Certified Administrator.
• Hands‑on experience with the GAM tool, Google Vault, and leveraging Google Workspace or Slack APIs, as well as some experience with utilizing AI tools like Claude Code to build solutions.
• Experience with identity and access management (IAM), Single Sign-On (SSO), and automating workflows through programming languages or low‑code/no‑code platforms.

Benefits

• Hybrid working model – two days a week on the Berlin campus.
• 27 days holiday with an extra day on the 2nd and 3rd year of service.
• Educational budget of €1,000, language courses, parental support, and access to Udemy Business.
• Health & wellness support: health checkups, meditation, gym and bicycle subsidy.
• Employee Share Purchase Plan, Sabbatical Bank, public transportation ticket discount, life & accident insurance, and a corporate pension plan.
• Digital meal vouchers, food vouchers, corporate discounts.
• Relocation support – resources related to moving to Berlin.
• Interview preparation resources available.

EEO & Diversity

Delivery Hero is an equal opportunity employer. We do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital, or disability statuses, or any other aspect that makes you, you.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You may share your pronouns (he/she/they) so we can address you respectfully from our first contact.