Senior Specialist, Global Loaner Asset Management

In this role you own and continually improve the global lifecycle of PE rental, repair, and loaner assets, ensuring availability, compliance and traceability to support patient, customer and business continuity. You will partner with cross-functional teams to define governance, processes and reporting for a scalable, audit-ready loaner service. The role focuses on optimizing asset management across regions and driving operational excellence. You will lead initiatives that enhance systems, data quality and process controls in a regulated environment.

• Own end-to-end PE rental, repair and loaner operating model from demand intake to retirement
• Coordinate regional workload allocation across EMEA, CALA and APAC
• Establish single intake and prioritization process; validate requests; schedule dispatch/return
• Oversee shipment, installation readiness, decontamination, inspection, repair, PM and calibration
• Create and maintain rental/loaner agreements and terms in partnership with Legal/Finance/Quality
• Own systems and master data across Oracle, SFDC, service-management tools and Power BI
• Optimize asset-management workflows; drive automation and system improvements
• Draft and maintain SOPs and work instructions for all process steps
• Ensure quality and regulatory compliance, audit readiness and documentation
• Lead physical counts, financial controls and budgeting support
• Coordinate suppliers, logistics providers and service centers; monitor SLAs and resolve issues
• Report KPIs on asset availability, utilization, on-time delivery, repair times and costs
• Lead continuous improvement, process mapping and business cases for capacity and regional stocking
• Chair global loaner reviews; provide portfolio reporting and escalation paths
• Allocate ~60% of time to projects with defined scope, milestones and outcomes

• Bachelor's degree in business, supply chain, engineering, biomedical technology, operations or related field; equivalent experience considered
• 7+ years in asset management, field service, repair operations, rental or loaner operations, supply chain or medical-device service
• Experience creating and implementing SOPs, process controls, SLAs and governance frameworks in regulated environments
• Knowledge of asset lifecycle, serialized inventory, preventive maintenance, repair workflows, logistics and audits
• Advanced proficiency with ERP, CRM and reporting tools; experience with Oracle, SFDC, service-management platforms, Power BI and Microsoft 365 preferred
• Excellent analytical skills to translate data into capacity plans, forecasts and executive recommendations
• Strong project/change-management ability with cross-country coordination
• Clear English communication; negotiation and stakeholder-influencing skills; culturally aware
• High attention to detail and ability to manage competing priorities with limited supervision
• No travel required; ability to collaborate remotely across regions and occasional calls outside local hours

• strong communication
• stakeholder management
• problem-solving
• Oracle
• SFDC
• service-management platforms