Senior Specialist, Global Loaner Asset Management

In this role you drive the global lifecycle for PE rental, repair and loaner assets, ensuring availability, traceability and compliance to support patient care and service teams. You will partner with cross-functional groups to define governance, systems, and processes for a scalable loaner program. You’ll lead continuous improvement across regions, balancing clinical impact with logistics and cost. This is a high-impact, cross-region role with a focus on audit readiness and data-driven decision making.

• Own end-to-end PE rental, repair and loaner operating model from demand intake to retirement
• Coordinate regional service allocation across EMEA, CALA and APAC
• Establish intake/approval/prioritization process and prevent double-booking
• Manage lifecycle activities: shipment, installation, decontamination, inspection, repair, PM, calibration, updates, redeployment
• Create and maintain standard agreements, SLAs, and governance with Legal, Finance, Quality and Commercial
• Own system design and data quality across Oracle, SFDC, service-management tools, Power BI, trackers
• Optimize systems/workflows, drive automation and ensure compliance
• Draft and maintain WI/SOPs for all loaner processes
• Ensure quality and regulatory compliance incl. data integrity, audits, CAPAs and records
• Lead physical counts, reconciliation, and financial controls; support budget and planning
• Coordinate suppliers/logistics and monitor performance; drive corrective actions
• Establish and report KPIs for asset availability, utilization, on-time delivery, repair cycle and cost
• Lead continuous improvement, process mapping, automation and capacity optimization
• Chair global loaner reviews and provide portfolio reporting
• Develop contingency plans for business continuity
• Allocate ~60% of time to projects (system optimization, process improvements, governance)

• 7+ years in asset management, field service, repair operations, rental or loaner operations, supply chain or medical-device service with regional/global process ownership
• Experience creating and implementing SOPs, work instructions, process controls, SLAs and governance in regulated environments
• Strong knowledge of asset lifecycle, serialized inventory, PM, repairs, logistics, customs, financial controls and audit readiness
• Advanced ERP/CRM/reporting tool skills; experience with Oracle, SFDC, service-management platforms, Power BI and Microsoft 365 preferred
• Analytical skills to translate data into capacity plans, forecasts, business cases, risk assessments and exec-level recommendations
• Strong project/change-management capabilities and ability to standardize processes across countries and providers
• Excellent written/verbal English; negotiation/influencing, customer focus and cross-cultural collaboration; additional languages a plus
• Detail-oriented, ownership mindset, ability to manage conflicting priorities with limited supervision
• No travel required; ability to collaborate remotely and participate in occasional calls outside local hours

• cross-functional collaboration
• stakeholder management
• problem-solving and analytical thinking
• Oracle
• SFDC
• service-management platforms