Senior Specialist, Global Operations & PMO (d/f/m)

Senior Specialist, Global Operations & PMO (d/f/m) - CSI Innovation Centers At DHL, people mean the world to us. Thats why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. DHLs Customer Solutions & Innovations (CSI) is a global dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHLs largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded. Senior Specialist, Global Operations & PMO (d/f/m) - CSI Innovation Centers Grade: K CSI Sector / Function: Innovation Centers Contract Type: Permanent Employment Type: Full-time Location: DHL Innovation Center, Troisdorf, Germany Recruiting Contact: CSI Recruiting Team Hiring Manager: Dora Virag We accept applications until: 9 July 2026 The Senior Specialist, Global Operations & PMO (d/f/m) plays a key role in supporting and strengthening the global operations coordination and PMO engine across DHLs Innovation Centers in Chicago, Dubai, Singapore, and Troisdorf. The role ensures a transparent, wellstructured, and aligned global operations roadmap by maintaining a clear crossIC portfolio view of initiatives, preparing decisiondriving reporting, and tracking actions through to completion. Acting as a central connector across functionsincluding Technology, Facilities, Suppliers, Finance, and Governanceas well as Customer Experience, Engagement, and Innovation teams, the position translates complex operational landscapes into structured plans and clear execution paths. The role also independently drives selected projects and process improvements endtoend, while supporting budgeting cycles through structured analysis and delivering highquality PowerPoint and Excel outputs. Accuracy, analytical rigor, and a handson, solutionoriented mindset are critical to ensuring consistent progress across global operations initiatives. Whats your role: PMO, Roadmap Governance & Cross-IC Coordination: Everything you do ultimately serves one goal: improving the customer journey and the customer experience across our four DHL Innovation Centers in Chicago, Dubai, Singapore & Troisdorf. Provide PMO support for the Global Operations roadmap: maintain one transparent, cross-IC tracker of initiatives, owner, status, milestones and dependencies, giving one clear view of progress. Keep the operating cadence running: prepare planning and review sessions, support prioritization and resource visibility, and ensure consistent communication across IC teams and leadership. Own the global action and decision log: capture actions, assign clear owners and deadlines, and proactively follow up until items are closed. Provide status reporting and dashboards on progress, risks, dependencies and deliverables to senior leadership, flagging issues early and helping drive them to resolution. Coordinate across the four ICs and across functions, Tech/AV-IT, Facilities, Suppliers, Finance, Expertise and Processes & Governance, and Customer Experince, Engagement and Innovation & Trend Research teams, acting as the link between local IC needs and central teams and suppliers, and fostering one connected global ops community through shared templates, SOPs and best practices. Organize and prepare project and governance meetings: agendas, materials, minutes and clear next steps with owners and timing. Driving Projects, Process Improvement, Analytics & Budgeting Support: Take ownership of selected cross-IC projects and process-improvement initiatives, helping move them end to end scoping, planning, coordinating, implementing and following up. Coordinate project workstreams across Tech, Facilities, Suppliers and CX/IEM teams, keeping deliverables, dependencies, timelines and budgets on track. Provide hands-on project support: research topics, prepare options and recommendations, and help project leads and leadership prepare decisions. Bring a systems-and-structures mindset: map how topics, teams and processes connect across the global landscape, identify gaps and inefficiencies, and propose pragmatic, well-structured improvements. Prepare clear, compelling management presentations (PowerPoint) that turn complex topics into structured narratives for reviews and decision-making. Apply strong Excel analytics to build trackers and models, structure data, and turn numbers into insights that support decisions. Support the annual budgeting and forecasting cycle with consolidation, cost tracking and structured analysis across topics and ICs, in alignment with Finance and Controlling. Support procurement and governance routines, PO touchpoints, documentation, SOPs and version control, keeping the way of working consistent and compliant across all ICs. What were Looking For: Analytical & Conceptual Thinking: Strong conceptual and analytical skills with the ability to think in systems and structures, understand complex operational landscapes, and translate them into clear insights and actions. Process & Improvement Mindset: Ability to assess operational processes and enduser needs with empathy, identifying innovation and improvement opportunities in a structured and pragmatic way. Project Management & Coordination Experience: Experience in project management, PMO, or coordinating multiple parallel topics and stakeholders in a structured and effective manner. Accuracy & Attention to Detail: High level of precision and attention to detail, combined with strong planning, documentation, and organizational skills. HandsOn & Proactive Working Style: Willingness to take initiative and work handson across topics, from conceptual development to onsite support at DHL Innovation Center facilities, with a selfmotivated and independent mindset. Communication & Presentation Skills: Excellent written and verbal communication and presentation abilities, with the confidence to interact with a wide range of global stakeholders. Resilience & Delivery Focus: Strong sensitivity to deadlines and deliverables, with the ability to perform reliably under pressure. Innovation Mindset & Learning Agility: Inspired and openminded, with a passion for innovation and new technologies, strong research skills, and a deep desire to grow and continuously learn. Technical Proficiency: Advanced PowerPoint and Excel skills, with strong proficiency across the Microsoft Office suite. Education & Language Skills: University degree in business, innovation, engineering, or a related field, combined with approximately 3 years of experience in project coordination, PMO, operations, or a comparable area; fluent in English (written and spoken), with German as an advantage. Whats in it for you: Own Global PMO Visibility & Decision Support: Take full ownership of key coordination and tracking workflows, maintaining transparency across the global operations roadmap and ensuring smooth daytoday alignment across Innovation Centers. Work at the Intersection of Global Operations & Functions: Gain broad exposure by collaborating closely with Technology, Facilities, Finance, Suppliers, and Customer Experience teams, acting as a central interface across functions. Develop Strong Analytical & PMO Expertise: Strengthen your capabilities in structured analysis, reporting, and process optimization, including handson responsibility for tracking initiatives, supporting budgeting, and building management presentations. Drive Process Improvements in a Dynamic Environment: Actively shape and improve crossIC processes, tools, and ways of working, contributing to efficiency and scalability in a fastmoving, customerfacing setting. Be Part of a Collaborative Innovation Environment: Support the Innovation Center team in delivering highquality customer experiences, while contributing to a positive, solutionoriented global team culture within DHL. Interested in this opportunity? Find out more about us on SmartConnect and learn how CSI is driving innovation in logistics and dive into DHL Specialized Industry Capabilities. If you have any questions regarding the job, please feel free to reach out to Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable). Apply now! We are looking forward to your application! As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are looking forward to your application. CONNECTING PEOPLE. IMPROVING LIVES.