(Senior) Strategic Customer Success Manager (m/f/d)

Your Mission

As a Senior Strategic Customer Success Manager (m/f/d) at Workpath, you will be responsible for a designated set of customers, ensuring they maximize the value they receive from us. You will guide them through transforming their strategy execution process and implementing the Workpath platform. Your role ranges from being a change consultant and strategy execution advisor to an account manager, enabling the transition of our customers to outcome‑focused organizations.

Your most important goals

• Lead customer onboardings as transformation projects, driving implementation, adoption, scaling, and measurable results with our SaaS platform
• Drive platform adoption by identifying customer needs and challenges through data and interactions
• Ensure renewals and lay the ground for expansion with our customers through strategic account planning and development
• Facilitate Business Reviews, conduct workshops and strategy execution trainings
• Act as the bridge between customers and our product team, influencing future platform development and co‑creating solutions

What We Are Looking For

• You have at least 3 years of experience with knowledge around ideally
  • management consulting, strategy execution
  • SaaS business models
  • strategic account and adoption management (ideally some commercial responsibility)
• You have gained experience in areas such as strategy, strategy execution, organisational development, transformation
• You understand how a SaaS business operates and terms like retention, account health and account management are known to you
• You are excited to work in a fast‑paced, evolving environment where no two days are the same
• You have the ability to build credibility and communicate confidently with senior executives
• You have a strong ownership mindset, take initiative and work independently
• You are fluent in German and English, both written and spoken

What We Offer

• Competitive compensation: attractive salary and stock option package, a personal development budget and other benefits. Non‑cash benefits through a partnership with our partner Hrmony
• Flexibility: benefit from flexible working hours, mobile working and 40 days of workation per year
• Steep learning curve: high‑impact role with a lot of responsibility, direct exposure to executive decision‑making and opportunity to shape and lead critical strategic and operational initiatives, learning new things everyday
• Professional growth: we offer a feedback & development cycle with 360‑degree feedback twice a year
• Passionate and ambitious team: work directly with our leadership team to learn from senior leaders and enjoy the thrill of building together
• Health and wellbeing: we prioritise mental well‑being of our employees and partner with OpenUp to offer professional mental health support