Senior System Administrator (2nd Level Support – VPN) EA-1317

Position

Senior System Administrator (2nd Level Support - VPN)

Location

Bonn, Germany

Field

Defence

Type

Full-time/on-site

Role Overview

The Senior System Administrator is responsible for providing advanced 2nd Level support for secure VPN solutions within a high-security IT environment. The role focuses on incident handling, troubleshooting, system administration, and ensuring the stability and reliability of IT communication services.

Key Responsibilities

• Independently handle incoming incidents via phone and remote access in a 2nd Level Support environment
• Troubleshoot and resolve issues related to secure VPN solutions in both internal and customer environments
• Support the planning, evaluation, and implementation of IT service changes
• Contribute to testing and quality assurance activities as part of the service lifecycle
• Install and configure VPN solutions in compliance with defined security standards
• Maintain, update, and enhance technical documentation
• Collaborate with cross-functional teams to ensure service stability and performance

Qualifications

• Completed vocational training in an IT-related field (e.g., system integration or application development) or equivalent qualification
• Minimum of 4 years of professional experience in IT environments

Professional Experience

• At least 4 years of experience in service operations, including administration and support of IT and communication services
• Minimum 2 years of experience in incident management within a 2nd Level Support environment
• At least 2 years of experience in operation, administration, or troubleshooting of VPN solutions
• Experience in Windows operating system administration

Technical Skills

• Strong understanding of VPN technologies and secure communication systems
• Knowledge of ITIL processes (ITIL Foundation or equivalent)
• Experience with troubleshooting, remote support, and system administration
• Familiarity with IT service management and structured support environments

Language Requirements

• German: C1 level
• English: B1 level

Key Competencies

• Strong problem-solving and analytical skills
• Professional communication and customer-oriented mindset
• Ability to work independently and in a structured manner
• Team-oriented approach with good interpersonal skills

Additional Information

• Willingness to travel within the country as required
• Hybrid working model with approximately 40% remote work after onboarding
• Ability to work in security-sensitive environments (background checks may be required)

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.