Senior Technical Account Manager - Germany

In this role you drive high-value customer advocacy and operational excellence to maximize customer outcomes on Cohesity’s data protection platform. You’ll work cross-functionally to improve adoption, satisfaction, and health metrics while guiding customers through post-implementation success. You help shape product feedback and ensure renewals and expansions by collaborating with account teams and the CAP program. This position offers the chance to impact how large enterprises use AI-powered data security at scale.

• Increase customer lifetime value through advocacy and platform evolution
• Improve product adoption, satisfaction, and health metrics
• Manage operational metrics: health, adoption, reference-ability, renewal likelihood, upsell potential, net retention
• Drive customer success practices for faster time to value
• Collaborate with Account Teams to identify upsell opportunities and mitigate renewal risks
• Engage stakeholders from users to C-Level as needed
• Capture and relay customer feedback to enable product/process improvements
• Onboard customers post-implementation to achieve outcomes
• Collaborate with Critical Accounts Program to restore negative sentiment accounts
• Report on voice of customer insights and follow up on issues

• Bachelor’s degree or equivalent experience
• Fluent German and English; French advantageous
• Strong empathy for customers and revenue growth mindset
• Understanding of value drivers in recurring revenue models
• Account management experience (AE, SE, CSM, Operations Manager, or equivalent)
• Ability to create compelling customer-facing reports and dashboards
• Influence, negotiation, and consensus-building skills
• Continuous learning and improvement mindset
• Excellent communication and presentation skills
• Experience with strategy implementation and execution
• Ability to leverage AI tools to enhance productivity and decision making

• empathy
• communication
• negotiation
• experience with customer success processes
• ability to build customer-facing reports/dashboards
• familiarity with AI tools to enhance productivity