Senior Technical Account Manager

Senior Technical Account Manager (SaaS): Serving as a strategic technical advisor and executional lead for Rithum’s enterprise and strategic clients with an accent on integration planning, optimization initiatives, and platform performance oversight. Focus on complex technical workstreams, influencing technical best practices, and contributing to the continuous improvement of the TAM function.

Location: Remote (United States )

Salary: $65,000-$130,000 per year

Company

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

What you will do

• Serve as a consistent weekly touchpoint for the client, managing business-as-usual activities and ensuring timely execution.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

Requirements

• 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
• Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong understanding of APIs, data mapping, and feed architecture.
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
• Strong verbal and written communication skills.

Culture & Benefits

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) match, paid time off, caregiver leave, and more.