Senior Technical Customer Success Manager

Menlo Security’s mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper‑organized, fanatical about seeing things through to completion, service‑oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well‑funded for growth and our investors are second to none. They include Vista Equity Partners (Vista), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

About Menlo Security

Menlo Security is a leading cybersecurity company dedicated to eliminating cyber threats and protecting organizations with its innovative Isolation‑powered Cloud Security Platform. We help businesses secure their internet use and application access, preventing highly evasive adaptive threats, zero‑hour phishing, and ransomware. Our mission is to enable the world to connect, communicate, and collaborate securely without compromise. We value customer empathy, creative thinking, execution, collaboration, and alignment.

Role Overview

As a Senior Customer Success Manager at Menlo Security, you will be a strategic partner to our enterprise and mid‑market customers, ensuring they derive maximum value from their investment in Menlo Security’s solutions. You will be responsible for building strong, lasting relationships with key stakeholders, driving product adoption, identifying opportunities for expansion, and ultimately contributing to high customer satisfaction, retention, and growth. This role requires a blend of strong relationship management skills, technical acumen, and a proactive approach to customer advocacy.

Key Responsibilities

• Strategic Relationship Management
• Retention & Growth
• Technical Acumen

Cross‑functional Collaboration

Required Skills & Experience:

Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.