Senior Technical Service Technologist (m/f/d) - Bakery

Senior Technical Service Technologist, Bakery

LOCATION: Hamburg, Germany
REPORTS TO: Technical Service Manager, Central & Eastern Europe
GRADE: F
WORKPLACE TYPE: Hybrid

Drive customer innovation and business growth as a trusted technical expert, delivering cutting‑edge bakery ingredient solutions and solving complex formulation challenges. Lead high‑impact customer partnerships while shaping product development and mentoring teams to elevate technical excellence.

Responsibilities

• Act as the lead technical contact for assigned customers and key accounts, providing comprehensive technical expertise throughout the customer’s innovation, troubleshooting, and cost re‑engineering processes to meet business growth targets.
• Share extensive knowledge proactively, acting as a technical mentor within the organization and supporting more junior team members.
• Plan and conduct complex application trials involving formulation and process development or fine‑tuning, in the presence of customers or at the customer’s site. Work proactively on your own ideas and utilise customer feedback to develop innovative solutions, particularly within the specific key application category.
• Utilise all resources to evaluate customers’ recipes, ingredients, and processes to diagnose problems, independently apply food technology knowledge, and make recommendations on the best solution.
• Leverage strong relationships across key stakeholders in the technical and commercial teams to influence, drive, and prioritise projects and activities aligned with the strategy and maximise business return. Within the specific key application category, develop strong relationships with raw material, auxiliary material, and processing/equipment partners.
• Document technical work centrally and communicate project results internally and externally to customers. Record and share relevant customer activities and project updates in the customer relationship management system.
• Evaluate the customer and competitor portfolio, expertise, and services to gain insights and share knowledge with the team.
• Analyze and address complex technical issues and significantly improve, change, or adapt existing techniques.

Qualifications

• Degree or equivalent in Food Technology, Food Engineering, or another relevant discipline.
• Strong experience in a Technical Service, NPD, or Applications team within specialty food ingredients.
• Knowledge of Bakery and Fruit Applications, including interactions with different food ingredients, systems, and food processing.
• History of successful projects delivering product innovation and a proven track record of technically supporting customers in the food industry.
• Advanced understanding of equipment and technologies to enable laboratory and pilot plant trials, with a focus on these application areas.
• Proficiency in documenting technical work centrally (Knowledge Management) and communicating project results internally as well as externally to customers.

Attributes

• Formulation Expert in Bakery and Fruit Applications
• Strong Innovator
• Troubleshooter
• Customer‑centric

Benefits

• Flexible Work Arrangements - 37‑hour work week with hybrid options.
• Total Rewards Package - Competitive salary and performance‑based pay.
• Generous Vacation Policy - 30 vacation days each year plus two additional holidays on Christmas Eve and New Year’s Eve.
• Comprehensive Benefits & Wellness Support - Health benefits, EGYM Wellpass Membership, savings plans, and other well‑being resources.
• Career Growth - Learning, training, and development opportunities.
• Employee Recognition Program - Real‑time appreciation and personalized recognition rewards.
• Employee Referral Program - Earn a bonus if a referred candidate is hired.
• Company Pension Plan - Secure retirement with financial support.
• Company Events - Participate in Christmas parties, family days, sustainability days, and more.

Relocation available: No