Senior Vendor Success Manager

About This Role

As Senior Vendor Success Manager, you will own and manage Lieferando’s most strategic and high‑impact logistics local hero and core brands partners across Germany. These partners play a critical role in delivering high service quality at scale and driving long‑term growth of our logistics network. In this role, you will act as the single point of contact and full owner for your assigned key accounts — covering logistics performance, operations, and commercial topics end‑to‑end. You will ensure excellent service levels, strong operational execution, and sustainable partner development. You will work closely with internal teams including Account Management, Finance, Product & Tech, Customer Service, and Legal, while being supported by specialized teams such as Network & Pricing, Business Planning & Analysis, and Compliance.

Responsibilities

• Key Account Ownership & Relationship Management
  • Act as single point of contact for local hero and core brands partners
  • Build and manage senior stakeholder relationships on partner side
  • Lead escalations and ensure alignment across all operational topics
• Performance & Operational Ownership
  • Monitor KPIs and drive continuous performance improvements with partners
  • Identify operational gaps and implement structured action plans
  • Ensure high service quality and operational excellence across regions
• Strategic & Operational Development
  • Identify and support growth opportunities (expansion, scaling, new cities/zones)
  • Optimize cost structures and operational efficiency in collaboration with internal teams
  • Contribute to operational partner development and portfolio steering
• Cross‑Functional Collaboration & Execution
  • Collaborate with internal teams (Account Management, Finance, Product & Tech, Customer Service, Legal)
  • Align with Business Planning teams on forecasting and capacity planning inputs
  • Coordinate with Compliance to ensure regulatory adherence and contract alignment
• Reporting & Governance
  • Track and report performance, risks, and opportunities to senior stakeholders
  • Maintain structured documentation of performance and action plans
  • Ensure data accuracy and transparency across all relevant KPIs

Qualifications

• Extensive professional experience in key account management in logistics, vendor management, or operations
• Proven ability to manage large, complex partners and senior stakeholders
• Strong analytical mindset with experience in KPIs, performance management, and data‑driven decision‑making
• Experience in strategic partnership development
• Ability to take full ownership and accountability for business outcomes
• Structured, proactive, and solution‑oriented working style
• Experience in fast‑paced environments such as delivery, e‑commerce, logistics, or mobility
• Strong communication and stakeholder management skills across all levels
• Ability to manage multiple priorities and complex operational topics
• Willingness to travel occasionally within Germany
• Fluent in German and English

Benefits

• A competitive compensation package that recognizes your performance – complemented by an open feedback culture and regular performance reviews.
• A permanent employment contract with hybrid working options: three days a week in our office in Berlin‑Kreuzberg and two days working from home – entirely at your convenience.
• Urban Sports Club membership – for your work‑life balance and a fresh mind in your day‑to‑day routine.
• Additional perks: a monthly travel allowance of €59 and a €90 monthly Lieferando Pay credit to have delicious food delivered straight to your workplace.
• Company pension scheme with a 20% employer contribution.
• A diverse and inclusive team with colleagues from over 99 nations, as well as the opportunity to become part of our varied communities and ERGs (Employee Resource Groups).
• Shared experiences: after‑work drinks, regular team events, social engagement initiatives, as well as our summer and/or winter parties.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Lieferando. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.