Senior VIP Relationship Manager

Responsibilities

• Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
• Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
• Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
• Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
• Execute programmes and initiatives that increase client activity, trading and assets on platform.
• Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making.
• Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.

Requirements

• 5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.
• Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending.
• Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results.
• Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform.
• Strong personal network within the crypto industry, particularly across HNWIs.
• As a true degen, you bring deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue‑chip tokens.
• Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
• Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
• Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
• Ability to travel up to 15% of the time to visit clients and attend events.
• Fluency in English is required.