For the Shared Data Center division, we are seeking a

Server Operations Coordinator

Location: Berlin

Application deadline: July 31, 2026

Employment: Full-time (part-time is generally possible)

Start date: Immediately

Job Posting Number:

Compensation: E10 TV EntgO-DRV

Job Description

We are the Joint Data Center of the German Pension Insurance (DRV) with locations in Berlin and Würzburg. We ensure the secure and high-performance operation of the infrastructure, compliance with relevant legal standards, cost predictability, cost-effectiveness, and IT consulting. Our Data Center (RZ-DRV) is the nationwide service provider for the DRV’s IT infrastructure and supports its clients with customized IT solutions in the areas of operating system and database infrastructure, ranging from consulting to IT operations. Our Platform Virtualization team designs and operates the VMware infrastructure of the Joint Data Center, as well as the VMware environments in Berlin and Würzburg.

We look forward to welcoming a new colleague at our Berlin location.

Your Responsibilities

• You will contribute to the development of standards and guidelines for the DRV federal IT
• You will create IT-specific analyses, develop and implement concepts and IT systems, and coordinate, plan, and execute IT processes
• You will monitor and manage IT processes and assist with problem analysis and troubleshooting
• You perform security-compliant updates of IT systems
• You process and coordinate incoming incidents, changes, and issues via our ticketing tools (Remedy, ITMS)
• You create and maintain technical documentation and knowledge base articles in the ticketing tool
• You assist external service providers with work in the data center while adhering to security guidelines
• You will collaborate with colleagues and departments across locations

As part of the tasks described above, you will participate in on-call duties (alerts via phone, SMS, messaging) and, if necessary, scheduled weekend shifts. Due to the cross-location nature of the work, regular, plannable business trips (2–5 times a year) between our Berlin and Würzburg locations are required.

Your Profile

• You have a college degree (bachelor’s, diploma) in IT or an equivalent qualification, such as an IT-specific certification, completed vocational training in IT, or comparable practical experience in the IT field
• You have several years of relevant professional experience in the IT field, particularly in first-level support and ideally also in second-level support
• You work independently, in a structured and solution-oriented manner—while always keeping service quality in mind
• You have a very good understanding of how ticket tools, ticket flows, and knowledge bases work
• Knowledge of, or ideally certification in, ITIL v3 rounds out your profile
• Your German language skills are at the B2 level; we would be happy to support you in further developing your language skills in the future
• You are a true team player and enjoy proactively contributing to project work
• You are willing to participate in occasional on-call duty, as well as to take occasional business trips, as described in the job description
• As part of your onboarding, you will primarily be required to be present on-site at our Berlin location

We offer

• A permanent position in the public sector with all the benefits of a public employer
• Thorough onboarding and collaboration; in addition, subject- and skill-oriented training and continuing education opportunities, as well as sustainable development and career advancement opportunities
• Flexible and employee-friendly work schedules to support work-life balance
• Working from home and the necessary technical equipment are integral to modern IT work for us
• This includes ergonomic workplace equipment (electrically height-adjustable desk, ergonomic office chair) along with modern software and hardware to ensure a satisfying work experience; therefore, these are available to everyone in our company
• Opportunities to connect, including through our networks (WoW – women’s empowerment – women’s network, Fathers@ DRV Bund, Rainbow Network, Sustainability Network), more than 25 company sports groups, annual team days, and employee events
• Free counseling and referral services for parents and family caregivers
• The health of our employees is important to us. We support the practical implementation of workplace health management in everyday work life

Further information

To fill this position, we will conduct interviews with the most qualified applicants.

People with a severe disability or those deemed equivalent under Section 2, Paragraphs 2 and 3 of SGB IX will be given preferential consideration if equally qualified.

This job posting pertains to a field in which women are underrepresented as defined by the Federal Equal Opportunity Act. The German Federal Pension Insurance Fund has set the professional advancement of women as a goal. We therefore particularly welcome applications from women.

Applications from people of all nationalities are welcome.

We look forward to receiving your application

Your contact person
Iris Jonsson is available to answer any questions you may have at:

Phone:

Email: