Service Account Manager

Responsibilities

• Own the end-to-end service relationship for strategic accounts
• Reduce support friction by identifying technical risks and delivering root cause analyses
• Serve as the primary conduit between the customer and Everpure’s product leadership
• Lead quarterly operational and executive management reviews
• Coordinate complex implementations and migrations within change control windows

Requirements

• 3+ years of relevant experience (customer-facing, large accounts, industry related)
• Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success
• Mastery in articulating complex technical issues to both technical and non-technical audiences
• Expert organizational and project management skills
• Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors
• Periodic travel to customer sites for in-person meetings, may be up to 30% in EMEA and APJ regions