Service Center Manager - Fixed term as sick leave replacement

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Service Center Manager (m/f/d) - Fixed term as sick leave replacement

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

We are looking for a Service Center Manager to lead in our service center in Schenefeld. Your goal will be to deliver high-quality, cost-effective service while keeping safety and profitability top of mind. You will also lead local commercial and lifecycle initiatives to help grow our business and build long-term customer loyalty.

This position will be based in Schenefeld, Germany.

Key responsibilities

Managing and administering daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction

Ensuring safety and quality at the service center and within the region to maintain compliance with all health, safety, and environmental (HSE) standards

Developing operational performance and promoting initiatives for continuous improvement

Leading and developing technicians to ensure their skills and competencies meet required standards

Providing technical guidance and support as needed to resolve service issues

Planning and coordinating orders, managing inventory, and ensuring the availability of spare parts to maintain operational readiness

Ensuring service profitability through effective cost control and resource planning

Promoting local commercial initiatives through installed base management, lifecycle activation, and customer retention to expand the service business and strengthen long‑term customer relationships

Fostering a strong safety culture by enforcing safety standards, policies, and compliance requirements

Ensuring that all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation

What we are looking for

Proven experience in service operations management

Strong business acumen gained from a related industry

Demonstrated track record of team leadership

Excellent customer service and communication skills

Strong ability to plan, organize, and resolve operational challenges in a fast‑paced environment

Technical proficiency and solid knowledge of maintenance procedures

Demonstrates a strong sense of responsibility and initiative regarding service, safety, quality, and customer satisfaction

Promotes collaboration, respect, and open communication within the team

Fluency in German language

Proficiency in English

Valid driver's license

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

A responsible position in an internationally oriented company

An attractive compensation package, including a company car for private use

Individual professional development and training opportunities

Modern equipment and tools, alongside a collegial and supportive working environment

30 days vacation and 24.12 and 31.12. days off

• JobRad Leasing

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.