Service Delivery Manager – Software Publisher Services

Responsibilities

• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
• Own the delivery system end-to-end, ensuring business standards are met.
• Provide the leadership team with the operational data they need to make informed decisions.
• Build and sustain a strong, unified team culture across all regions.
• Design, maintain, and enforce quality frameworks for consistent delivery standards.
• Manage shared resource pool across regions and build capacity view for proactive planning.
• Primary owner of career development, skills frameworks, and training for delivery and technical teams.

Requirements

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
• Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
• Proven track record of building governance systems, quality frameworks, and operational processes — either from scratch or by significantly improving existing ones.
• Experience managing a shared resource pool or bench model.
• International delivery experience across APAC, EMEA, and the Americas.
• Experience with delivery tracking tools, dashboards, and reporting systems.