Service Delivery Manager - Utilities

Keen to join a company that champions growth and development?

Join the independent European leader in multi-technical services for energy and communications, helping customers design, build, operate, and maintain energy-efficient, environmentally friendly facilities. With a strong local presence and a large workforce, the organization has built a reputation for scale and reliability across its four core activities.

The organization is expanding its team and is looking to appoint a Service Delivery Manager to take ownership of a major managed network and security contract for a high-profile manufacturing client, leading the German operation of a contract spanning four European countries. The ideal candidate will split their time between service delivery and team leadership, acting as the main client contact in Germany, with engineering teams based in Hamburg and Bremen, and ensuring the service runs smoothly, meets its commitments, and keeps improving.

Responsibilities:

• Own the client relationship and account management for the German side of the contract
• Take full responsibility for SLA and KPI performance, reporting and service improvement
• Lead, develop and motivate a team of 8 engineers across Hamburg and Bremen
• Manage two subcontractor partners covering out-of-hours support and technical interventions
• Oversee activity tracking and budget follow-up, with light P&L responsibility
• Work closely with international delivery leadership across the wider European contract

Skills/Must have:

• Proven experience as a Service Delivery Manager, Account Manager or Operations Manager in a managed services environment
• Background in network and/or security services, with enough technical understanding to grasp engineering priorities (this is not a hands-on technical or architect role)
• Experience leading and developing engineering teams, ideally across more than one site
• Experience managing subcontractors or third-party suppliers
• Confident managing SLAs, KPIs and client escalations
• Fluent German and English, spoken and written
• Familiarity with ServiceNow, Jira or Qlik is a plus but not essential

Benefits:

• Car
• Hybrid Working

Salary:

• €85,000