Service Desk Engineer (m/f/d)

Compensation

1st/2nd-line support for our bundle customers — workplace, M365, endpoint, identity. Including on-site visits in Rhine-Main.

As Service Desk Engineer you're the first point of contact for our bundle customers. You resolve tickets, run onboarding/offboarding flows, and keep our 'one contact' promise alive every single day.

• 1st/2nd-line support for Complete Workplace customers
• Employee onboarding/offboarding at customer sites
• Imaging and rollout of TERRA notebooks
• On-site visits in Rhine-Main when needed
• Maintain ticket system, knowledge base and SLA reporting

What you bring:

• Strong German communication (English a plus)
• Service mindset and problem-solving attitude

Nice to have:

• Microsoft certifications (MS-900, MD-102)