Service Manager for Extended Enterprise (m/f/d) for AIRBUS

Our offer:

• Attractive and fair salary conditions
• Extensive employee benefit programme “Orizon PlusPoints”
• Training measures suiting your tasks and activities
• Up to 30 days of annual leave

Your prospective job:

You are acting as a Service Manager for Extended Enterprise (m/f/d) for our client Airbus Defence and Space in Taufkirchen.

Your responsibilities:

• Prepare, implement and realise services during the Life Cycle
• Ensuring of the customer satisfaction in regards of the services, products and service support
• Identifying opportunities to offer new services, products and service support
• Acting as contact person for all internal and external stakeholders around the Extended Enterprise services
• Performing performance reviews
• Support in case of escalations, finding a solution and carrying out the necessary steps to maintain a trusting cooperation
• Monitoring of the service quality based on existing SLAs
• Ensuring smooth Entry-into-Service whenever a new Extended Enterprise solution is implemented

Your profile:

• Completed studies in Computer Science, Engineering, Industrial Engineering, Economics or comparable
• Work experience in the field of Customer Service, Project Management and knowledge in Extended Enterprise processes, methods and tools
• Experience in service management and stakeholder management
• Experience in design processes
• Basic knowledge about network and virtualisation technologies
• Use of JIRA & Confluence
• Experience in DevOps, Infrastructure knowledge is a plus
• Fluent English skills, written and spoken

Your partner:

Orizon GmbH is your capable partner when it comes to standing out from the crowd on the labour market. With our individual advice you will find the job that suits you best. Being among the top fifteen German HR service providers, our company’s range of services includes the personnel secondment and placement of both skilled workers and executives of all professional fields.

Orizon's “Aviation” unit is the specialist for personnel secondment in the aerospace sector and - thanks to its excellent industry experience - offers you interesting perspectives in this field. You have an appropriate qualification and are interested in working in the aerospace sector? Or you already have gained experience in aerospace? Then, we are exactly the right partner for you.