Service Manager, Preventative Maintenance (U.S.)

Stellenbeschreibung:

ThermalWorks LLC has an exciting opportunity for a Service Manager, Preventative Maintenance (U.S.) to join our team, responsible for the strategy, execution, and performance of all preventive maintenance (PM) programs for ThermalWorks equipment deployed within the U.S. market. This role owns PM contract delivery, renewal performance, field execution quality, and long‑term equipment reliability. Startup & Commissioning and corrective maintenance are outside the primary scope of this role. The Service Manager, Preventative Maintenance (U.S.) needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work equally well independently or with a team.

ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption, and cost of cooling.

Key Responsibilities

Include but are not limited to:

Preventive Maintenance Program Leadership:

Ownership of PM standards, task lists, schedules, and documentation
Define PM scopes, frequencies, and acceptance criteria
Ensure PM execution aligns with equipment design limits and warranty requirements
Develop and manage tiered PM offerings and renewal strategies
Track PM compliance, findings, and required follow‑up actions

Field Execution & Quality Control:

Lead U.S. PM teams and approved service partners
Enforce ThermalWorks safety, conduct, and quality standards
Ensure consistent documentation, reporting, and close‑out
Drive continuous improvement using field data and trend analysis
Support the hiring, training, and development of service personnel
Ensure all service requests are handled in a timely manner based on needs
Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations
Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing
Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events

Warranty & Reliability Support:

Coordinate with corrective maintenance teams when deficiencies are identified during PMs
Ensure PM records support warranty compliance and claim defense
Identify early failure trends and escalate issues to Engineering
Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies

Reporting & Performance Management:

Own U.S. PM KPIs, including contract fulfillment, SLA compliance, repeat deficiency reduction, and customer satisfaction
Provide regular performance reporting to Director of Service