Service Operations Lead (m/w/d) - Germany

Service Operations Lead (m/w/d) - Germany

Arbeitsort

Berlin

What to Expect

At Tesla, ourService Operations Leadsare responsible for multiple critical projects across both general service operations as well as market-level mobile service, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service function and will directly support our mission to accelerate the world’s transition to sustainable energy.In your role as Service Operations Lead, you will provide in-depth, timely and collaborative project management, supporting both the Country lead and the local service operations in strategic decision making and project implementation. You will drive continuous improvements within service, as well as ensuring best practice across market processes and procedures.To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand, a collaborative attitude and the ability to create exceptional experiences for both internal and external stakeholders.

What You’ll Do

• Project Management:Successfully lead and coordinate projects affecting multiple locations or the entire region including new service offerings, new revenue streams, tools and processes
• Continuous Improvement:Identify and drive continuous improvement across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations
• Insights: Regularly report to senior management and the Country Manager, including quality, cost, time details vs. plan, as well as identify roadblocks or deviations
• Reporting & Analytics:Provide comprehensive reporting and analytics at a country level for local initiatives and opportunities, identifying key operational improvements to assist in strategic business decision making
• Coordination:Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing implementation of new tools and processes across the market. Act as the ‘go-to’ for the leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standard throughout
• Collaboration: Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated, forward-looking processes that are documented and maintained across the area you oversee
• Solution orientation:Focus on solutions and overall best for Tesla, actively engaging local stakeholders to secure ownership, results and development of new processes that will help in building a strong organization

What You’ll Bring

• Willingness to learn:Curiosity to build in depth knowledge of all Tesla products as well as Tesla service operations, processes, policies and vehicle repairs. Possess or be highly interested understanding of automotive techniques related to repair and servicing of vehicles, knowledge of electrical vehicles is a plus but not mandatory
• Root Cause Analysis:Exceptional ability to demonstrate root cause analysis of problems and a solution orientated approach to these. Analytical with the ability to manipulate mass data into a manageable and meaningful format
• Continuous Improvement: An agile, analytical and creative mindset to problem solving attitude and driving continuous improvements
• Multitasking: Thrive in a fast-paced, ever-changing environment with multiple workstreams, while maintaining attention to detail. Exceptional organization, prioritization and time management skills are essential for success
• IT Skils:Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Communication & Collaboration: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers to excel in a team-based environment and achieve common goals. You enjoy working closely with various people and can build and maintain good working relationships with all internal stakeholders. Ability to travel across the country when required by business needs. Able to communicate, read, and write effectively in the English language, German language skills are considered an advantage
• Eligibility & Driving license: You have the right to live and work in Germany and we expect you to have a valid Class B driver's license

Tesla is an Equal Opportunity / Affi...

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Tesla Germany GmbH