Service Process Lead (f/m/d) SAP S/4HANA

"We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

Service Process Lead (f/m/d) SAP S/4HANA

About the Role

Location

Germany

Bayern

Nuremberg

• CZECHIA
• Brno
• GERMANY
• GERMANY

Remote vs. Office

Hybrid (Remote/Office)

Company

Siemens Energy Global GmbH & Co. KG

Organization

Transformation of Industry

Business Unit

Full-time

Experience Level

Manager / Team Leader

A Snapshot of Your Day

As part of our digital transformation journey, we are implementing SAP S/4HANA across our global operations. In your role as Service Process Lead (f/m/d) within Transformation of Industry – Steam Turbines and Generators (TI STG) you own the end-to-end Service capability within our S/4HANA transformation.

You will serve as the strategic and operational authority for all service processes and tools across our business area, translating business needs into globally harmonized SAP solutions that enable consistent, efficient, and scalable service execution worldwide: aligning global standards with local execution realities, challenging deviations where needed, and ensuring that service processes are fit for purpose not only at go-live, but for years to come. Working closely with business stakeholders, IT teams, and external partners, you ensure that SAP service solutions support real operational needs and long-term business objectives.

How You’ll Make an Impact

• Act as a peer to the Global Process Owner for Service, the S4E-TI Lead and team, and other Business Areas, actively shaping global design decisions for Service within SAP
• Define, standardize, and continuously improve service processes within SAP S/4HANA, balancing global harmonization with local execution requirements
• Manage Service capability across multiple rollout entities, understanding necessary organizational changes
• Serve as the central spokesperson for Service Capabilities within the business area, providing clarity, direction, and transparency across stakeholders
• Collaborate with business partners to gather requirements and translate them into technical specifications
• Coordinate with technical teams to ensure proper integration of project-related processes with other SAP modules and identify process improvement opportunities

What You Bring

• Degree in business, technology, or a related field
• Longstanding experience with end-to-end project processes and SAP-based service processes and tools (e.g. SAP FSM, TCTP, Salesforce), ideally in global or multi-entity transformation programs
• Ability to balance global standardization with local execution needs as well as analytical skills to structure complexity and find sustainable solutions
• Strong communication and stakeholder management skills in fluent English and good German, since the main project language is English

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is reliably and sustainably met. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

We value equal opportunities and welcome applications from people with disabilities.