Service Sales Manager (m/f/d)

In this role you drive the service business for assigned accounts, promoting CSAs and Production Value Services while partnering with HW Sales and Account Managers. You translate customer needs into compelling service value propositions, manage quote-to-cash processes, and forecast orders to meet profitability targets. You engage cross-functional teams globally to deliver service solutions and ensure timely renewals and strong customer relationships. This position offers exposure to global accounts and the opportunity to shape service commercial strategy and delivery.

• Renew CSAs on time and convert warranties as needed
• Forecast orders accurately in CRM and support deal management
• Promote Advantest services with cross-functional teams (Finance, PSBU, Marketing, R&D)
• Identify opportunities to improve OEE and productivity; manage Proofs of Concepts for SW solutions
• Coordinate global service deliverables, pricing, and quote-to-cash with local/global teams
• Support customers with information on new Servic e & Support solutions
• Develop value propositions and assist in deal negotiations to hit business metrics
• Build and maintain strong relationships with Account Managers and leadership
• Contribute to Closed Loop customer management and overall account strategy
• Collect customer feedback and coordinate with Field Support and Engineering to meet needs

• Customer-facing experience (global preferred)
• Strategic sales and account management experience
• Cross-functional and cross-region communication ability
• Marketing and sales experience in services and SW solutions
• Ability to articulate value propositions using a value-selling approach
• Technical degree or equivalent (preferred)
• Product and system knowledge (preferred)
• Negotiation experience with customers (preferred)
• Strong presentation and data analysis skills
• Multitasking and proactive communication
• Team-oriented and multicultural mindset
• Fluent in English; additional EU languages a plus
• Customer-centric, consultative sales approach
• Experience in semiconductor field and knowledge of test environments (preferred)
• Ability to work in a challenging environment

• Customer-centric orientation
• Consultative selling
• Cross-functional collaboration
• SW solutions knowledge
• Product and system knowledge
• Data analysis and result communication