Service Sales Manager (m/f/d)

Position: Service Sales Manager (m/f/d) – Böblingen, Advantest Europe GmbH, Kennziffer: 8620.

Responsibilities

Owns the HW post‑sales business activities for an assigned set of accounts, driving sales and promotion of Customer Support Agreements (CSAs) and Production Value Services, including SW solutions. Acts as first point of contact for HW Sales Teams and Account Managers, and is the sales channel for service business.

• Understand customer needs and develop compelling sales strategies.
• Sell value of services and manage Quote‑to‑Cash processes.
• Meet order target and profitability planning metrics.
• Analyze data, collect customer needs through proper customer journey and experience, engage account teams, and provide continuous proactive communications.
• Renew existing CSAs and warranty conversion business on time.
• Accurately forecast orders in CRM.
• Promote Advantest solutions and services in collaboration with Account Managers, Finance, Production Service BU, Business Centers, Marketing, Software Solutions, R&D.
• Identify, assess, and develop opportunities to address OEE and productivity improvements, and manage Proof of Concepts of SW solutions.
• Coordinate global service agreement deliverables, pricing, and Quote‑to‑Cash processes with local and global Service Sales, Service Delivery, and Marketing teams.
• Adhere to fiduciary responsibilities and policies for the Quote‑to‑Cash process.
• Support customers with information about new Advantest service and support solutions.
• Support Account Managers in deal management on CSA, Engineering, and Production Solution Services business as a services specialist.
• Develop value propositions, assist or drive deal negotiations, and achieve business metrics.
• Identify and develop new business opportunities at assigned accounts.
• Collect and forward customer feedback to relevant departments and cooperate with Field Support and System/Application Engineering to meet customer demands for specific applications or special non‑standard products.
• Maintain strong relationships with Sales Account Managers and Account Team Leadership.
• Earn and build trust with customers, account managers, and the Global FS Team.
• Help develop an overall account strategy that meets business objectives in both product and PS sales.
• Participate in closed‑loop customer management.

Required Qualifications

Preferred:

• Customer‑facing experience, better if global scale.
• Strategic sales and account management experience.
• Cross‑functional and cross‑regional communication skills.
• Marketing and sales experience in services and SW solutions.
• Ability to communicate services value proposition using a value‑selling approach.

Desired:

• Technical degree or equivalent product and system knowledge.
• Experience negotiating to an acceptable conclusion.
• Comfortable presenting material/slides to internal and external audiences.
• Data analysis and communication skills.
• Ability to multi‑task and communicate proactively.
• Communicative, team‑oriented, multi‑cultural mindset.
• Fluency in English; other EU languages (Italian/French/German) desirable.
• Customer‑centric, consultative, and passion for excellence in sales.
• Experience in semiconductor field.
• Knowledge of test engineering environments and test applications.
• Proven ability to multi‑task in challenging environment.

Domestic and some international travel required to build strong relationships with customers and local Advantest Account Teams.