Service Section Manager

About the Role

As the Service Section Manager, you will oversee all customer interactions and direct our service delivery within the semiconductor sector, focusing on Lithography and/or Surface Preparation technologies. In this pivotal role, you will manage a skilled team, ensure exceptional service quality, and drive continuous improvement initiatives that enhance both customer satisfaction and operational efficiency.

What You’ll Do

• Lead & Develop Teams: Inspire and guide your service team, fostering professional growth and peak performance. Set clear goals, conduct regular reviews, and cultivate a motivated, high-achieving culture.
• Drive Service Excellence: Manage all aspects of service delivery including repairs, maintenance, and technical support. Own onsite escalations as the primary customer interface, backed by strong collaboration with Product Support engineers and management.
• Ensure Safety Compliance: Champion workplace safety by enforcing TEL standards and regulations, providing your team with relevant training, and maintaining a safe working environment.
• Build Strong Customer Relationships: Serve as the main contact for service-related matters, proactively addressing customer needs and concerns. You will also undertake business trips abroad (1–3 months) to key customer fabs to gain deeper insights into their operations and strengthen partnerships.
• Provide Technical Expertise: Use your profound knowledge of semiconductor equipment and processes to support your team and clients, staying up to date with the latest industry advancements.
• Optimize Processes: Identify and lead initiatives to improve service workflows, reduce turnaround times, and elevate overall service quality.
• Collaborate Across Functions: Partner closely with Account and Service Management, Sales, Product Support, and global teams to align service strategies with broader business goals.

What We’re Looking For

• Proven experience in the semiconductor industry, ideally in a service or customer support leadership role.
• Strong technical proficiency in semiconductor capital equipment, specifically Lithography and/or Surface Preparation.
• Ability to thrive in a fast‑paced, dynamic setting while juggling multiple priorities.
• Exceptional communication skills and cultural awareness for working with diverse international stakeholders.
• Strategic problem‑solving skills with a results‑driven mindset.
• Proficiency in software tools for managing and analyzing service‑related data.
• Willingness to travel nationally and internationally to meet customer needs.

Why Join Us

You’ll be at the forefront of semiconductor technology, leading a dedicated team and working closely with global experts to shape the future of service excellence. Our inclusive culture values innovation, collaboration, and continuous learning.

Benefits

Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job‑related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer a comprehensive benefits package and, for certain roles, eligibility in our bonus plan and long‑term incentives as applicable.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified candidates are encouraged to apply. We also offer a full‑time benefits package and, for selected positions, participation in our bonus plan and long‑term incentive programs. Tokyo Electron Limited (TEL) is an Equal Opportunity Employer (EEO). As such, all qualified applicants will receive consideration for employment regardless of race, colour, religion, belief, sex, national origin, age, disability, gender identity, membership to a traveller community, or any other legally protected characteristic. TEL acknowledges that diversity creates an innovative culture and aims to create a workplace where everyone is treated fairly and can succeed based on merit and qualifications. Subsidiary Tokyo Electron Europe Ltd. – German Branch We make innovation possible.