Service & Support Administration international

• 30 Tage Urlaubstage
• DE Ticket

What you’ll bring to the role:

• Handling administrative tasks and supporting the staff in the Service & Support department
• Maintaining, filing, and archiving receipts and documents
• Preparing and reviewing cost estimates, order confirmations, contracts, and other tasks arising in day-to-day operations
• Tracking cost estimates, replacement parts, loaner equipment, and reports
• Reviewing support tickets for process compliance and accuracy of content, as well as process optimization
• Participating in regular team meetings and preparing meeting minutes
• Preparing analyses, reports, and statistics (e.g., delivery and receivables overviews)
• Interdisciplinary collaboration with functional departments and roles/interfaces within the team

Skills, Knowledge, Qualifications, and Experience:

• Completed vocational training in business administration
• Very good knowledge of business processes
• Proficiency in Office applications, ERP systems, and ticketing systems
• Proficiency in spoken and written German and English
• Good technical understanding

Required personal skills:

• Team spirit and a strong customer focus
• An independent, conscientious, precise, and structured approach to work
• A focus on problem-solving and customer service
• A willingness to learn, reliability, and a commitment to the job
• Good self-management skills and the ability to grasp new concepts quickly
• Strong commitment to quality and a sense of responsibility
• Analytical skills, process-oriented thinking and action

We offer:

• 13 monthly salaries
• A very open work environment and a culture where colleagues address each other informally
• Flexible work hours based on trust
• Reimbursement for working from home—€1 per day
• 30 days of vacation
• €250 budget for home office equipment (after successfully completing the probationary period)
• Company pension plan
• 5 paid sick days for children
• Bike Leasing - for personal use
• Perks: Corporate fitness memberships for Pfizenmaier, Venice Beach, Fit Base, and Urban Sports Club
• DE Ticket
• A wide range of discounts through Corporate Benefits
• Opportunities for continuing education and professional development, as well as a digital learning platform