Service Support Engineer (m/w/x) on assignment

ZEISS Semiconductor Manufacturing Technology. Enabler for smaller, more powerful, and more energy-efficient microchips. Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies. As the heart of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high‑precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy‑efficient microchips – and thus plays a key role in shaping the age of micro‑and nanoelectronics with its innovations.

Your Role

• Technically flawless execution of complex commissioning work and development of solutions for the most challenging technical problems
• Analysis of multifaceted and potentially novel malfunctions
• Remedial measures for complex problems, including hardware and software interfaces
• Determining the dates for commissioning and service work with project management, sales, and the customer, and monitoring adherence to these dates Preparation, adaptation, and creation of all technical documentation
• Planning and conducting training sessions and providing technical support in English or Japanese, both remotely and on‑site

Your Profile

• You have completed technical training, including relevant professional experience or a university degree in mechatronics/mechanical engineering would be desirable.
• You have several years of relevant professional experience.
• Service experience with automated systems, electron beam systems, or ion beam systems is advantageous is a plus.
• Furthermore you enjoy working in multinational teams and have experience in customer management and escalating issues.
• You have excellent written and spoken Japanese and English skills and are willing to travel internationally for up to 50 percent of your time.
• After an initial training period, you are willing to relocate to Japan for 2–3 years.
• You possess strong communication, teamwork, and assertiveness skills, as well as a pronounced hands‑on mentality.