Service Transition Manager

What You’ll Be Doing

• Own and lead end-to-end service transition for assigned projects.

• Develop and improve service design frameworks and governance.

• Collaborate with Product Owners, Architects, Engineers, and third-party suppliers to ensure successful service delivery.

• Create and manage Service Design Packages, support models, and transition plans.

• Monitor project performance, manage risks, and ensure quality outcomes.

• Drive continuous improvement and contribute to a people-first, insight-driven service culture.

What You’ll Bring

• Strong experience in Service Management (ITIL Foundation minimum).

• Proven ability to manage complex transitions and influence across teams.

• Excellent communication, facilitation, and stakeholder engagement skills.

• Analytical mindset with a passion for customer excellence.

• Experience with ITSM tools (ideally ServiceNow) and modern service management practices.

• Commercial awareness and a calm, decisive approach under pressure.

Why Join Us?

We’re committed to creating a workplace where everyone feels they belong. You’ll be part of a collaborative, forward-thinking team that values your voice and supports your growth. Here’s what we offer:

• Attractive office location with a team of around 100 people.

• Mostly remote working —flexible coordination with your team.

• Shared parking spots for those who drive in.

• Monthly 6% flex allowance —spend it on wellness, learning, or other perks.

• Daily meal allowance of €8.50 , fully covered.

• Extra days off to recharge and reset.

• Life assurance for peace of mind.

• Up to 20 paid days off for sickness or caring responsibilities.

• Annual performance bonus based on your impact.

• Unlimited LinkedIn Learning access to grow your skills.

• Daily office refreshments to keep you energised.

• Well-being support through apps and an Employee Assistance Programme.

• Events and workshops throughout the year.

• Opportunities to give back through volunteering and charity initiatives.

Ready to make a meaningful impact in a role that values your expertise and supports your development?

Apply now or reach out to learn more—we’d love to hear from you.