ServiceNow Architect - ServiceNow, ITSM, ITAM, ITOM & CSDM - Germany (M/F/D)

Role

ServiceNow Architect

Technology

ServiceNow, ITSM, ITAM, ITOM & CSDM

Location

Germany, Dusseldorf, Frankfurt and other cities

Business Unit

CISNGE

Your role

In the role of a Lead Architect, you are a ServiceNow expert contributing across the solution lifecycle. You will be involved in solution design, architecture advice and project execution for ServiceNow as a Service Management Platform. You will help deliver medium‑to‑long term projects, mentor and manage teams, review deliverables, and ensure high‑quality, defect‑free outcomes. Your responsibilities also include acting as a Client Advisor, applying domain knowledge and subject‑matter expertise to meet clients’ business needs.

Experience

• Individual postgraduate with minimum 7 years of experience OR engineering graduate with minimum 9 years of work experience OR non‑engineering graduate with minimum 10 years of work experience.
• Proven experience in designing and presenting ServiceNow solutions to large customers.
• Minimum 8 years of experience designing and implementing global ITSM platform solutions with ServiceNow as the preferred tool.

Required

• Solution building and team management.
• Responsible for problem definition; able to analyze customer/client issues and provide relevant solutions.
• Work with stakeholders to define and document problems, and develop high‑level solutions for large/complex prospects, supporting ownership of problem definition and documentation.
• Have a flair for understanding client/customer “as‑is” requirements, gathering information, and providing bundled solutions that address process detailing, architecture, design, and needs.
• Build client confidence by anticipating needs and offering insightful recommendations.

Domain Knowledge

• Thorough understanding of industry standards and regulations in areas such as Telecom, Pharma, Retail, FS, etc., to suggest relevant enhancements and compliance solutions.
• Deep understanding of ITIL best practices as a core skill.
• Knowledge of the IT services landscape at various levels and of managing delivery/sales in an IT business environment.
• Certifications in industry best practices such as:
  • ITIL V3 Foundation Certification
  • Certified ServiceNow Administrator
  • ServiceNow Certified Implementation Specialist – ITSM +1

Knowledge Management and Thought Leadership

Create and share knowledge within your focus areas, conduct workshops, and drive adoption of best practices. Showcase innovation by contributing to the organization’s skill base and building reusable solutions.

Personal

• High analytical skills.
• High degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

Equal Employment Opportunity

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.