ServiceNow Technical Consultant

We are seeking an experienced Senior ServiceNow Technical Consultant to lead technical solution delivery, guide implementation teams, and provide expert consulting services to enterprise customers.

The ideal candidate will have strong hands-on experience with ServiceNow implementations, platform integrations, technical architecture, customer engagement, and relevant ServiceNow certifications.

Key Responsibilities

• Lead and guide end-to-end ServiceNow technical implementations.
• Review and validate technical deliverables, including configurations, integrations, testing, and documentation.
• Provide hands‑on technical leadership across ServiceNow applications and workflows.
• Mentor Technical Consultants and Associate Technical Consultants.
• Conduct customer workshops to gather requirements and define future‑state solutions.
• Translate business requirements into scalable technical designs.
• Ensure platform health, performance, security, and implementation quality.
• Review customisations, scripts, integrations, and solution configurations.
• Support unit testing, quality assurance, UAT, and deployment activities.
• Troubleshoot complex technical issues and recommend sustainable solutions.
• Collaborate with customer stakeholders, architects, developers, and project teams.
• Prepare regular engagement status updates, including risks and action items.
• Identify opportunities to leverage AI and automation within ServiceNow workflows.
• Provide feedback to product and engineering teams based on customer requirements.

Required Skills

• 8+ years of relevant ServiceNow consulting or Professional Services experience.
• Strong hands‑on ServiceNow implementation and configuration experience.
• Expertise in at least 1–2 ServiceNow product offerings.
• ServiceNow platform development, scripting, workflows, and integrations.
• Experience with REST/SOAP APIs and enterprise integrations.
• Strong understanding of ServiceNow architecture and best practices.
• Experience leading technical delivery and mentoring consultants.
• Strong troubleshooting and analytical skills.
• Experience conducting customer workshops and technical discussions.
• Knowledge of AI‑enabled workflows and automation.
• Excellent communication, documentation, and stakeholder‑management skills.