Site Reliability Engineer (f/m/d)

We are looking for a Site Reliability Engineer to complement our Customer Operations Team. In this role, you will support our customers as they deploy our product and its dependencies. To accomplish this, you will build, improve and manage our automation and deployment infrastructure, to ensure the reliability and resilience of our product for our customers.

GENERAL INFORMATION

Employment Type: Permanent

Role: Site Reliability Engineer

Working experience: 3-5+ years in the Networking / SRE / Platform Engineering field

Working hours: Full-time

Working Location: Berlin, Germany Remote / EU Remote

Reports to: Head of Service Delivery & Customer Operations

Desired start date: As soon as possible

YOUR CHALLENGE AT WIRE

Be ready to play a key role in our Customer Operations team. You will work closely with the Platform team, our Service Delivery team and other teams on a regular basis.

RESPONSIBILITIES

• Deploy and run our Backend services and a supporting Kubernetes infrastructure in customer environments on Kubernetes.
• Support our customers with operating our backend services on‑premise (including air‑gapped) and deploy on‑prem‑like staging environments on VMs/Bare‑metal platforms for our internal QA processes.
• Ensure our customer‑facing documentation is up‑to‑date, and expand it as necessary to ensure customers are always following a documented process.
• Support on‑prem / offline deployments of multiple Kubernetes flavours.
• Automate our infrastructure deployments and management with IaC (using Kubernetes, Terraform, Nix, Ansible, Concourse, GitHub Actions and others).
• Maintain infrastructure used for documentation services, and for reproducing customer issues.
• Ensure services are up and running for our customers 24/7.
• Work on Open Source code, contribute to various upstream projects.

YOUR PROFILE

• Bachelor's degree in Computer Science or equivalent industry experience.
• 3+ years of professional experience in Operations, Networking, SRE, or Platform Engineering roles.
• 3+ years of customer‑facing experience supporting a product deployed on‑prem.
• Proven track record of managing deployments on and of Kubernetes‑based platforms using Infrastructure as Code.
• Passionate about building, documenting, and debugging distributed and scalable systems.
• Strong Linux background, including the ability to analyse and troubleshoot OS‑level and networking issues.
• Experience in automating containerised builds and deployments.
• Strong programming skills in at least one of the following languages: Haskell, Rust, C, Java, Go.
• Hands‑on experience with most of the following: Kubernetes (Operators), Terraform, Helm, Nix, Ansible, Systemd.
• Experience with Docker, KVM, LXC and other virtualization/containerisation platforms.
• Proven track record of working with Open Source / Free Software communities.
• Experience debugging network issues using packet capture tools.
• Solid understanding of modern software‑development lifecycle methodologies (Agile, DevOps, GitOps, etc.).
• Experience managing Cassandra, ElasticSearch, Redis, Postgres, or RabbitMQ is a plus.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Fluency in English is required; fluency in German and/or French is a valued additional qualification.

BENEFITS

• Yearly education budget granted to each new team member.
• Flexible work arrangement with a mix of remote and office days.
• On‑site facilities including a modern office in Berlin, breakfast, snacks, and free drinks.
• Access to Urban Sports Club subscription for health and wellness.

Wire is an equal‑opportunity employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability or race.