Site Reliability Engineering Manager, Managed Operations

Site Reliability Engineering Manager, Managed Operations

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced development engineering leaders with a strong background in both development management and operations expertise. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog:

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with AWS global teams and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. As a leader, you will manage teams in both systems operations and development, emphasizing automation and engineering efficiency.

The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

Key Job Responsibilities

• Lead your team in executing organizational and team roadmaps, focusing on ESC launch goals. Regular check-ins and strategic guidance foster collaboration and shared success.
• Analyse systems and software performance, identifying areas for improvement and shape strategies to enhance overall efficiency.
• Cross‑departmental collaboration is key: strengthen relationships with other teams, streamlining processes for optimal ESC functioning.
• Build, coach and mentor teams to ensure a skilled and invested workforce.
• Regularly review key performance metrics, ensuring the team's efforts align with overarching business objectives and fostering a results‑driven environment.
• Identify successes and areas for improvement, ensuring your teams are well‑prepared for ESC launch challenges and opportunities.
• On‑call responsibility: drive escalation calls.

Eligibility Requirement

• Fluency in written and spoken English is required.
• This role requires you to be a national of an EU member state.
• Amazon will provide relocation support for successful applicants relocating within the European Union.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• Experience in systems engineering and operations leadership for an Internet service or leading‑edge IT organization.
• Experience in managing system or software development teams.
• Hands‑on experience in systems engineering and administrative work in networking, storage systems, and operating systems.
• Experience in agile software development methodology.
• This role requires you to be a national of an EU member state.

Preferred Qualifications

• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence.
• Knowledge of systems engineering fundamentals (networking, storage, operating systems).
• Experience with Agile engineering practices (Kanban, continuous delivery, etc.).
• Experience with AWS platforms, services, and design patterns.

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