SOC Director, Cyber Fusion Center

Stellenbeschreibung:

Oversee Avertium’s 24x7 Cyber Fusion Center.
Manage stakeholder relationships and foster positive client connections.
Act as an escalation point for client concerns.
Manage the Cyber Fusion Center, service transition, and operational support.
Work directly with clients to build and deliver world-class security services.
Provide security expertise and thought leadership to clients and internal teams.
Lead the 24x7 delivery team of SOC Analysts within Avertium’s Cyber Fusion Center in the US and Mexico.
Streamline processes to align with and exceed customer expectations.
Manage Cyber Fusion Center KPI metrics and deliver analyzed reports to leadership.
Use metrics to drive decisions that enhance organizational capabilities and efficiency.
Provide specialized support for customer management issues, security incidents, and ticket prioritization.
Lead, organize, and train other “Elements” in managing security incidents and client escalations.
Foster collaboration across Sales, Service Delivery, Engineering, and Professional Services teams.
Collaborate with recruitment to maintain a strong talent pipeline.

Requirements

Bachelor's Degree in Cyber Security, Information Technology, Computer Science or other relevant degree and/or equivalent work experience in a related field required.
5+ years leading customer service-oriented, multi-national teams.
5+ years professional experience working in a Managed Security Services Provider.
Relevant certifications such as Security +, Network + and CISSP preferred.
Effective problem-solving skills, eagerness to lead, and ability to excel in demanding environments.
In-depth understanding of cybersecurity principles, technologies, and best practices.
Experience with SIEM technology, such as MS Sentinel, AlienVault and LogRhythm.
Experience within Microsoft Security Solutions preferred.
Experience with security tools and technologies, such as IDS/IPS, DLP, and endpoint protection.
Practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.).
Experience with Linux and Windows in virtual environments.
Experience with report writing and creating other relevant documentation.
Knowledge of regulatory requirements and compliance standards (e.g., GDPR, HIPAA, PCI DSS).
Excellent leadership, communication, and interpersonal skills.

Core Competencies

Demonstrates expertise in managing Cyber Fusion Centers and leading multi-national teams while delivering exceptional security services. Proficient in cybersecurity principles, technologies, and compliance standards, with a strong focus on stakeholder management and operational efficiency.