Social Media Community Coordinator

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human‑grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

As the Social Media Community Coordinator, you will own day-to-day execution across all Ollie social channels, including publishing content, monitoring performance, and delivering actionable insights through reporting and analytics. This role is responsible for identifying and activating on real‑time brand opportunities, ensuring Ollie shows up in timely and culturally relevant ways. You will also lead community engagement, fostering relationships with our audience and executing thoughtful “surprise and delight” moments that deepen brand loyalty and advocacy.

This role is based remotely in the U.S. and will report to the Social Media Manager.

What You’ll Do:

• Publish and schedule content across all Ollie social channels, ensuring accuracy, consistency, and alignment with the content calendar.
• Conduct ongoing social listening to identify trends, cultural moments, and real‑time opportunities for Ollie to join relevant conversations.
• Manage community engagement by responding to comments, DMs, and mentions in a consistent, thoughtful, and brand‑aligned manner.
• Execute timely, on‑brand responses to trending topics, balancing speed with brand voice and sensitivity.
• Identify and execute “surprise and delight” moments (e.g., gifting, personalized responses, reactive content) to build loyalty and advocacy.
• Monitor daily performance and compile regular reports on key metrics (engagement, reach, views, etc.), translating data into actionable insights.
• Collaborate cross‑functionally with creative and brand teams to ensure cohesive messaging and execution, and with CX teams to address escalations and ensure our community feels heard and supported.
• Maintain a strong understanding of platform best practices and evolving social trends to optimize content performance and act as Ollie’s in‑house expert on social trends and best practices.
• Support campaign launches and key brand moments with real‑time posting, engagement, and performance tracking.

Who You Are:

• You have 1‑3 years of experience in social media management or community management for consumer brands (CPG, lifestyle, or pet space is a plus).
• Fluent in platform nuances across Instagram, TikTok, and Facebook, with the ability to adapt tone and format accordingly.
• Deeply immersed in internet culture and extremely social media savvy.
• Comfortable with analyzing social media metrics and data to enhance performance.
• Experience with social media management and analytics tools (Sprout, Hootsuite, etc.).
• Ability to produce social media content is a plus but not a mandatory.
• You’re highly organized, proactive, and comfortable managing multiple projects at once and prioritizing deadlines.
• You collaborate and communicate effectively and are open to constructive feedback.
• You have a degree in marketing or a related field.

What You’ll Get:

• Competitive salary
• Sponsored 401(k) program with employer match up to 4%
• Comprehensive health coverage including medical, dental, and vision
• Unlimited vacation policy that you're encouraged to use
• Paid parental leave
• 1‑week paw‑ternity leave for new dog parents
• Free Ollie subscription
• Inspiring pack members!

Ollie embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.