Software Support Engineer - Photogrammetry

Software Support Engineer – Photogrammetry

Are you passionate about the intersection of technology and the physical world? We are looking for a dedicated Software Support Engineer to join our expert photogrammetry team in Stuttgart.

Our Stuttgart location serves as a central hub for innovation, where Product Management, Development, Order Administration, and Customer Support collaborate on a single, spacious office floor. We offer a dynamic, team-oriented environment and are seeking a new colleague to help us continue providing world‑class service to our global clientele.

What You Will Do

• Expert Technical Support: Provide high‑level technical consulting and troubleshooting for our photogrammetry software via phone, email, and our dedicated ticket system.
• Customer Enablement: Conduct software demonstrations, technical workshops, and training sessions (both remote and onsite) to ensure our users achieve optimal results.
• Industry Engagement: Represent our team at trade fairs and industry events, staying connected with the latest trends in the geospatial field.
• Collaborative Innovation: Partner closely with Development, Product Management, and Sales to relay customer feedback, report bugs, and actively contribute to future product improvements.
• Knowledge Management: Develop and maintain high‑quality documentation, develop knowledge AI Agent, base articles, and tutorials to empower our users.

What You Bring

• Education: Bachelor’s or Master’s degree in Geodesy, Photogrammetry, Surveying, GIS, or a related technical field.
• Technical Proficiency: A solid understanding of photogrammetry principles, concepts, and processing workflows.
• Added Value: Experience with 3D modeling, remote sensing, and GIS software is highly desirable.
• Experience: Proven background in technical support, consulting, or a customer‑facing role, ideally within the geospatial software industry.
• Problem Solving: Strong analytical skills with the ability to diagnose complex technical challenges.
• Communication: Fluent in both German and English (written and spoken).
• Soft Skills: You are highly organized, proactive, and a collaborative team player who thrives in both independent tasks and distributed team environments.

Benefits

• Professional Growth: Access to continuous learning and career development opportunities within a leading global organization.
• Work Environment: A collaborative, spacious office culture in Stuttgart that fosters cross‑departmental synergy.

Location & Work Model

• Office Location: Stuttgart
• Work Mode: This role is based in our Stuttgart office. To maintain the collaborative spirit of our team, four days of in‑office presence per week are expected.