Solution Architect - DACH

Overview

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable .

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices . With AI at its core and an integrated CDP, Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic . We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino’s, and more.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. We are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. We encourage you to see for yourself and review our results as proof of leadership.

From day one, Insider One’s mission has been to build a world-class product company while creating one of the most socially progressive technology communities in the world. Through our social responsibility initiatives—100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables—we scale our impact across 30+ countries in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products and making an impact. If you want to be a part of this journey, keep reading.

Responsibilities

• Proactively engage with and reach out to customer technical decision-makers and influencers. Utilize information on customer business, industry, needs, competitive landscape, and key priorities to support the customer’s digital transformation.
• Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
• Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and move the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.
• Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties.
• Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects.
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Familiarity or working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies.
• Strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming.
• Strong communication skills in English and German.
• Be part of a diverse team that’s global—50+ nationalities building together.
• Opportunities for internal training across AI fundamentals, coding, foreign languages, and personal development skills.
• Access to learning platforms and resources for ongoing professional growth.
• Share ownership through ESOP for eligible employees.
• Collaborative culture with rewarding referral bonuses and volunteering opportunities.

Equality and Outreach

We provide equal opportunity in a zero-discrimination workplace and embrace everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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