Solution Engineer - Salesforce

Solution Engineer (Salesforce, AI): Designing and implementing scalable customer operations engines within Salesforce, with an accent on integrating AI for autonomous tasks and real-time assistance. Focus on architecting Salesforce Agentforce agents, LLM integrations (Gemini), and prompt engineering to ensure brand consistency and secure data handling.

Location: Remote in Poland or hybrid in Warsaw (4 days per month in the office) . Must be eligible to work and live in Poland .

Company

EcoVadis is a leading provider of business sustainability ratings, offering solutions backed by an international team of experts and powerful technology.

What you will do

• Build complex logic using Salesforce Flows, custom objects, and validation rules following a "clicks-before-code" philosophy.
• Design the "Golden Path" of data orchestration between Salesforce, HubSpot, LeanData, Workato, and other internal applications.
• Manage the flow of product-usage data back into Salesforce via Hightouch.
• Design and configure Salesforce Agentforce agents to handle autonomous tasks like proactive customer health checks.
• Build and maintain secure API integrations with Gemini (Google) to power smart summarization and sentiment analysis within the CRM.
• Architect and optimize structured prompt templates and "instructions" for internal AI agents.

Requirements

• 3+ years of experience configuring Salesforce (Admin/App Builder level) and HubSpot.
• Experience with Workato (or Zapier) and Reverse ETL tools like Hightouch.
• Familiarity with Salesforce Agentforce and LLM APIs (Gemini/GPT), specifically regarding prompt design and connectivity.
• Experience with routing management tools like LeanData.
• B.S. in Computer Science, MIS, or equivalent technical experience.
• CV must be submitted in English .

Culture & Benefits

• Flexible working hours and hybrid work organization.
• Wellness allowance for mental and physical wellbeing and access to professional mental health support.
• Support with necessary office and IT equipment.
• Learning and development opportunities.
• Sustainability events and community involvement, plus a peer recognition program.
• Optional (fully covered or co-financed) health care and life insurance, Multisport card, Multikafeteria, and Lunch card.
• Remote work from abroad policy for existing employees.
• Internet and electricity bill allowance.