Solution Expert- Marketing platform (m/f/d)

Solution Expert- Marketing platform (m/f/d)

• Full-time

About us:

Today technology is driving the world. And atMETRO.digitalwe are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You aredriving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

Howyou willmake an impact?

As METRO redefines and accelerates its digital presence, the demand for a global marketing platform which enables business functions to unify customer data across organization and to deliver real-time consistent customer experiences across channels is mandatory.

The aim of Marketing Automation is to offer complete digital communication capabilities for contacting our customers: customer journey management, real time triggered automation, multi-channel communication management etc. We are changing from manually selected offers to a fully automated refined 1:1 campaign management based on data interaction machine that drives sales & growth as mainobjective.To achieve this goal, METRO decided to use the Adobe Experience Platform, one of the market leaders for digital communication tools.As we are at the beginning of the implementation journey in the pilot METRO countries, it is the perfect time to join us in driving the process forward androlloutthe solution in multiple countries during the next years.

Your Responsibilities:

• Understand the capabilities and limitations of the specific solution or platform;
• Responsible for functional design within the defined solution scope;
• Jointly with the team and depending on system complexity, configure, customize, andoptimizesolutions according to business and technical requirements and platform architectureguidance;
• Recommend best practices and design patterns within the respective squad or platform;
• Act as the bridge between business needs and technical execution by interpreting businessprocesses and embedding them into platform configurations and solution design, together with thedevelopment teams;
• Validate that the implemented solution aligns with business processes, compliance requirements,and governance standards;
• Assistin implementation, integration, and testing of the solution;
• Provide training and guidance to users or technical teams;
• Stayup-to-datewith latest product updates, releases, and features. In the case of external solutions,this is subject to the condition that employees are given access to relevant information and training;
• Adviseon solution roadmap and upgrade paths;
• Helpoptimizeperformance, scalability, and reliability of the deployed solution via continuousimprovements;
• Coordinate across squads, is SPOC for countries and leads harmonization ofsolution
• Support with problem analysis;
• Provides consultancy onsolutionfor overarching projects and initiatives.

Required key competencies and qualifications:

• Provenexpertiseand relevant work experience asapplication or solution expert in a tech setup (multinational or startup);
• Good analytical skills - you know how to ask the right questions and how to summarize everything in one picture;
• Having the ability to turn complex concepts into simple language and vice versa;
• Experience in managingstakeholdersrelations, preparing and conducting presentations and briefing your teams (Dev, Support, QA);
• Being able to manage andfacilitatecommunication in a challenging,complexand international work environment;
• Mastering strategic business process modeling, traceability, linking of dependent tasks, and quality management techniques;
• Very goodfluency in English (written and verbal).

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Position grade within our career framework: Solution Expert (Md5).