Solutions Consultant, Post Sales, Mid-Market

Responsibilities

• Partner with Account Managers to demonstrate new Ramp products and features to existing customers, building the business case for expansion through customized demos and workflow illustrations
• Evaluate customer requirements for expansion opportunities, assessing fit through use-case analysis, ROI assessments, and technical scoping
• Design and recommend best-fit Ramp architecture — including when and how to use APIs, ERP integrations, and HRIS connectors — based on each customer\'s existing systems and workflows
• Act as a technical advisor to customers and internal teams, guiding integration, configuration, and system design decisions without writing code directly
• Troubleshoot ERP and integration blockers, and guide customers through complex configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others
• Support Account Managers on technical workstreams, ensuring faster time-to-value during product rollouts and expansions
• Be a subject matter expert across accounting systems and integration partners; advocate for integration development in line with customer needs alongside Product and Partners
• Influence Ramp\'s product roadmap by channeling customer pain points and feedback to Product and Engineering teams
• Contribute to internal documentation, tooling, and knowledge bases that scale Ramp\'s ability to support integration use cases across a growing customer base

Requirements

• 3+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech
• Bachelor\'s degree in computer science, engineering, finance, business, or a related field
• Hands-on familiarity with ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
• Comfort with APIs, integration logic, and system architecture — and the ability to explain those concepts clearly to finance and operations stakeholders
• Experience running product demonstrations and translating complex technical capabilities into clear business value
• Strong communication skills: able to guide customers toward scalable approaches and diplomatically steer conversations when requests are misaligned with product capabilities or best practices
• Collaborative mindset; effective working cross-functionally with Account Management, Product, and Engineering
• Thrives in ambiguity and fast-paced environments; highly organized, ownership-oriented, and resourceful as Ramp scales its upmarket motion