Solutions Engineer (Critical Infrastructure)

Requirements

• Proven track record of learning a technical product and conveying the value of that product to potential customers
• Personal integrity, trustworthiness, and respect while representing Echodyne, demonstrating the product, answering questions, and effectively communicating the product and company value propositions
• Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and follow policies, processes, and procedures
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills
• Organized and detail-oriented with excellent follow-up and decision-making skills
• Solid technical foundation and good technical writing skills
• Enthusiastic with outstanding customer-communication skills, including the ability to convey high-level overviews and deeply detailed explanations
• Must be able to regularly lift, carry and move equipment, occasionally up to 50 pounds
• (Desirable) Experienced in coordinating efforts across teams and organizations
• (Desirable) Experience working on a sales team
• (Desirable) Experience deploying or operating radar systems, especially Electronically Scanning Array radars
• (Desirable) Familiarity with a computer programming language, preferably Python or Matlab
• (Desirable) Experience with Linux operating systems and using a Command Line Interface
• (Desirable) Basic understanding of digital signal processing functions and application to various sensor modalities. Direct experience with radar signal processing a plus
• (Desirable) Comfortable troubleshooting both hardware and software issues and working with customers to determine root causes of issues
• (Desirable) Experience conducting basic data plotting and analysis
• 5+ years of experience in a quota-carrying technical role
• Echodyne’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations. Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S

What the job involves

• Be a key member of the Echodyne sales team responsible for both pre and post-sales technical engagement with Echodyne’s customer base
• Showcase Echodyne’s products by performing on-site radar demonstrations at external events, conferences, partner, and customer sites
• Support the formation of customer and partner relationships by presenting the value that our radar products bring to their solutions and applications
• Lead installation planning and integrations, execute deployment configuration and system tuning, and provide ongoing technical support and troubleshooting
• Manage relationships with existing and potential customers and partners while at demonstrations to ensure a positive impression
• Participate in post-demo data analysis and report creation
• Support the scaling of Echodyne’s customer and partner bases by developing and maintaining training materials, including application notes and user manuals
• Help improve Echodyne’s products by regularly collecting customer feedback and interfacing with Echodyne product managers and engineers
• Up to 50% travel may be required
• Other related tasks required to fulfill the needs of the business