Solutions Manager - The Orchard

Location: Berlin or Hamburg

This client-facing role is embedded in Relationship Teams and plays a vital role in the client's success. The Solutions Manager is responsible for end-to-end onboarding of clients, content management, and synthesizing all operational and administrative inbounds to ensure clients' operational and administrative issues are solved efficiently and correctly.

What you will do:

• Oversee end-to-end onboarding of new artists and labels, from contract signature and account setup to payment readiness and catalog ingestion and delivery, working closely with the Relationships Team and with Contract Admin at cutover
• Be the primary, client-facing representative of Orchard's administrative teams (including legal, finance, and operations) for clients, addressing issues, gathering feedback, and advocating for client needs within the organization
• Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign-specified needs
• Work with Operations to process deletions, take downs, pricing adjustments, DSP and territories adjustments, and all management of existing digital catalog
• Proactively manage client outreach on tax drills, statement issues, finance/legal related things
• Help the team and the clients to grow and expand
• Physical Supply Chain Coordination, including: product creation and data entry, weekly reporting and stock monitoring, metadata and change management, chart registration (GfK/GSA) and routine sub-distributor communication

Who You Are:

• Ideally 3 + years experience working in distribution
• Solution-oriented and willing to help streamline processes and workflows
• Knowledgeable in distribution requirements, metadata, DSP behaviour and strategy

What we give you:

• An opportunity to fuel the creative journey on a global stage
• A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more
• An investment in your learning & development
• Winter recess (Christmas through New Year's)

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

Privacy Policy

Please clickhere to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.