Specialist Software Support French & English (m/f/d)

Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your Responsibilities

You are a real team player who likes to deal with complex software support requests and you always find a perfect solution. Databases, server operating systems and queries in SQL are no witchcraft for you. You live the thought “there's nothing you can't learn”. Perfect, we would really like to get to know you better!

• Support DocuWare’s partners and customers (FR/EN)
• Qualification & analysis of complex issues in virtual and cloud-based environments
• Provision of individual solutions, partly in cooperation with team colleagues
• Dealing with requests using remote tools, mail and telephone (no call center activity)
• Documentation of the processing steps in the central ticket system
• Coordination and cooperation with software development and product management

What you need to succeed

• Completed training as an IT specialist, IT informatics clerk or a similar apprenticeship
• We are also happy about motivated career changers!
• Initial experience in customer/IT support
• Sound knowledge of Microsoft Windows client and server operating systems
• Good knowledge of databases (e.g. MS-SQL, Oracle, MySQL) and Microsoft web servers
• Ideally knowledge of creating queries in SQL
• Very good knowledge of French & English, German is a plus
• Service- and customer-oriented appearance

What we can offer

There are many great reasons to join DocuWare – our company culture is only one of them. As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams : You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours : You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support : After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well‑earned rest : 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Mental health support : With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Healthy food : Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Free Tuesday Lunch : Every Tuesday, enjoy a complimentary and varied lunch.
• Good accessibility : Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit : Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment : DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Planning for your future : DocuWare subsidizes your company pension plan!
• We offer astable job with a well established and growing company.
• Unique benefits : Choose one of three great options (Bonago, E‑G or subsidized Germany Ticket ...)
• We only use thelatest technologies - find out more on Stackshare.
• Up to 30 Days Work from Abroad : Experience international opportunities and broaden your horizons.
• Family First : Preferential registration in our selected daycare center in Germering (no guarantee).
• Buddy Program : You’ll be paired with a buddy, who will support you during your onboarding and offer valuable tips.